Retail Assistant Store Manager

Russell Stover Chocolates, LLC; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading chocolate manufacturer where your passion for customer service and retail management can shine! As an Assistant Store Manager, you'll oversee daily operations, lead a team, and create delightful experiences for customers. This role offers the chance to work in a fun and engaging environment, where you’ll play a key role in maintaining high standards of service and product quality. If you're ready to make a sweet impact and grow your career in retail, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan with Company Match

Product Discounts

Qualifications

• 3+ years of retail management experience with strong customer service skills.
• Ability to manage multiple priorities and lead a team effectively.

Responsibilities

• Supervise and motivate employees to meet sales and profit goals.
• Manage day-to-day operations and ensure excellent customer service.

Skills

Retail Management Experience

Customer Service

Leadership Skills

Problem-Solving Skills

Ability to Lift Heavy Items

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email Service

Job description

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy!

A day in the life…

As the Assistant Store Manager, you will be working in an environment unlike most others. It is a destination for consumers looking to purchase an off the shelf or customized gift for someone special. It is an experience for those wanting to treat themselves and their families to our in-store made fudge, caramel apples, and hot fudge sundaes. You will be responsible for the day-to-day operations and overall care of staff and will be directly reporting to your Training Manager and Team Leader of Retail Shops.

What you will be doing…

• Supervising, leading, and motivating employees
• Recruit and hire quality associates
• Provide first-rate coaching and training
• Meeting sales and profit goals
• Controlling expenses and inventory
• Displaying strong merchandising techniques
• Unloading, receiving, and stocking merchandise
• Preparing and supervising the regular in-house production of a variety of confection items made locally in our candy kitchen
• Displaying an excellent customer service driven attitude.
• Performing back office duties using a PC

Do you have what it takes?

(Basic Qualifications)

• 3 years of prior retail management experience
• Customer service and selling experience
• Experience using Microsoft Word and Excel
• Experience using an email service
• Ability to frequently lift up to 5 lbs. with the ability to lift up to 50 lbs.
• Ability to constantly stand, bend, reach and work with your hands

Do you stand above the rest?

(Preferred Qualifications)

• High school diploma or GED
• Strong leadership and team management skills
• Able to manage multiple priorities at once
• Exhibit strong problem-solving skills
• Communicate clearly and effectively with customers, coworkers, and others in the organization
• Desire to be part of a performance-driven team

Additional Details

• Must be willing to work a flexible schedule including evenings and weekends
• We offer an attractive wage and benefits package including medical, dental, vision, life insurance, 401k plan with generous Company match and product discounts

At Russell Stover Chocolates, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.