Retail Assistant Store Manager

Goodwill Industries of Northwest NC; Hickory (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina is seeking an Assistant Manager II to lead the largest Goodwill site, overseeing processing/warehouse operations and supervising staff who sort and grade incoming donations. Customer service excellence is essential as you model teamwork and integrity.

Requirements include a High School Diploma or GED, five years of progressive management experience in retail or production, and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Five years of progressive management experience in retail or production.
• Experience supervising staff and achieving production and sales goals.
• Valid driver’s license required.

Responsibilities

• Assisting in hiring, scheduling, counseling and terminating staff as requested.
• Ensuring production goals and sales goals are met.
• Closing store, reconciling cash with daily sales reports and secures facility for night.
• Preparing and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

Skills

Store leadership

Team management

Customer service

Staff scheduling

Budget awareness

Hiring & counseling

Education

High School Diploma or GED

Associate’s Degree in business-related field (preferred)

Job description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: .

JOB DESCRIPTION

Our Retail Assistant Manager- II provides store leadership at the largest of our Goodwill store sites. They provide leadership in particular for the processing/warehouse portion of the store, supervising staff who sort and grade incoming goods. Their customer service skills must also be top-notch as they will deal with elevated customer issues, demonstrating to the store staff our commitment to friendly customer service and team work. Must lead by example; showing integrity and following company guidelines in letter and spirit. Responsible for holding associates and self accountable for meeting company goals. Should be interested in learning about store budgets and other elements of the management role. Must show integrity and resourcefulness and enjoy a varied and very fast-paced environment.

Assistant Managers will be responsible for the following duties

• Assisting in hiring, scheduling, counseling and terminating staff as requested.
• Ensuring production goals and sales goals are met.
• Closing store, reconciling cash with daily sales reports and secures facility for night.
• Preparing and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

EDUCATION

High School Diploma or GED required. Associate’s Degree in business-related field preferred.

EXPERIENCE

Requires five years of progressive management experience. Must have experience in either a retail or production facility or facility similar to Goodwill Stores.

Valid Drivers License Required

Valid Drivers License Required.

HOURS

Stores are open M-Sat from 10am-8pm and open at 11am on Sundays.

PAY

$21

EOE. Verify Employer

EOE. Verify Employer