Retail Assistant Store Manager

Ollie's Bargain Outlet, Inc.; Grand Rapids (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Team Leader to enhance the customer experience and lead a dedicated retail team. This role involves managing store operations, ensuring financial goals are met, and fostering a positive environment for associates. The ideal candidate will possess strong retail management experience and a commitment to exceptional service. Join a dynamic team that values collaboration and growth, where your contributions will directly impact the success of the store and the satisfaction of customers. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail management experience required.
• High School diploma or equivalent is necessary.

Responsibilities

• Assist with managing payroll budgets and store operations.
• Ensure exceptional customer service and maintain store standards.
• Oversee hiring and onboarding of new associates.

Skills

Retail Management

Customer Service

Team Leadership

Budget Management

Education

High School diploma or equivalent

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER - Associates are expected to be supportive and work together.
• BE CARING - How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED - Live the “good stuff cheap” mindset.
• BE COMMITTED - Operate with grit, passion, tenacity, and action.
• BE GROWING - How do we get better every day?
• BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

The Assistant Team Leader provides leadership for the successful operation of the entire front-end of store. Ollie’s ATL helps lead a retail sales team that’s passionate about selling merchandise and ensures a good customer experience. Responsibilities include Associate development, customer service, asset protection, and store maintenance.

Primary Responsibilities:

• Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
• Demonstrates Ollie’s “Yes I Care, Yes I Can” behaviors in providing exceptional Associate and Customer service experiences; makes sure all company standards are consistently demonstrated in every Associate and Customer interaction.
• Ensure that store standards and company programs meet all operational expectations.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that all Associates are provided daily tasks and are being productive.
• Perform all Team Leader functions to open and close the store when needed.
• Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• Minimum of 1-2 years’ retail management experience with a mid to large size retailer.
• Schedule flexibility to work evenings, weekends, holiday seasonal on a regular basis.
• Must have a valid Driver’s license.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.