Retail Assistant Store Manager

Kendra Scott; Cherry Hill Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Retail Assistant Store Manager to lead a dynamic team in delivering exceptional customer experiences. This full-time role involves driving sales, developing talent, and fostering community connections. The ideal candidate will possess strong leadership skills and a commitment to the brand's values of Family, Fashion, and Philanthropy. Join a vibrant environment where your contributions make a real impact, and be part of a culture that celebrates creativity and community engagement. If you thrive in a fast-paced retail setting and are eager to inspire others, this opportunity is perfect for you.

Qualifications

• Experience leading retail teams and developing talent.
• Strong multi-tasking, attention to detail, and time management skills.

Responsibilities

• Drive sales by maximizing store productivity and building guest connections.
• Train and develop team to ensure exceptional customer experiences.

Skills

Leadership

Customer Service

Sales Strategy

Multi-tasking

Team Development

Education

Bachelor's degree or equivalent work experience

Job description

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About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence! Most importantly, you and your team represent the Kendra Scott culture uniquely and positively!

Your Responsibilities

1. Customer Focused: Model, teach, and coach WOW service with a “customer is our boss” mentality. Use WOW Service Principles to connect with every guest and make a difference in their day! Train and develop others to ensure WOW experiences. Ensure all guests feel welcome and part of our family.
2. Drive Results: Drive sales by maximizing store productivity and building guest connections through WOW experiences. Develop short and long-term business plans to drive KPIs. Take ownership over responsibilities to positively impact store performance.
3. Develop Talent: Motivate and inspire your team through feedback and recognition. Lead by example, create positive guest experiences, and foster team engagement and growth.
4. Build Networks: Increase brand awareness through philanthropic efforts and community initiatives. Achieve event and giveback goals. Attract new customers through traffic-driving efforts.
5. Instill Trust: Demonstrate honesty and integrity. Follow policies and procedures, ensure audit and shrink results meet standards, and do the right thing always.
6. Communicate Effectively: Articulate clear messages, provide ongoing feedback, listen actively, and encourage open expression of diverse opinions.
7. Be Nimble: Adapt to support different areas of the business, learn from experiences, and be flexible and curious.
8. Collaborate: Leverage team skills and knowledge, share ideas, and create mutual accountability.
9. Action Oriented: Approach opportunities and challenges with energy and urgency. Use reports and trends to make real-time decisions to meet financial goals.
10. Display Courage: Lead with confidence, champion ideas, and challenge others to achieve greatness.
11. Ensure Accountability: Take responsibility for actions, foster commitment, and solve problems proactively.
12. Make Good Decisions: Balance analysis, experience, and judgment. Act decisively even with incomplete information.

Minimum Requirements

• Must be over 18 years old
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach
• Stand and/or walk for at least 6 hours per shift
• Flexible schedule including evenings, weekends, and holidays

Our Ideal Candidate Will Have

• Bachelor’s degree or equivalent work experience
• Experience leading retail teams
• Strong multi-tasking, attention to detail, and time management skills
• Leadership ability to develop teams and impact careers
• Connections with local media and community organizations
• Passion for Kendra Scott’s values of Family, Fashion, and Philanthropy
• Willingness to relocate long-term for career growth (preferred)
• Availability to work at least 30 hours/week, including nights and weekends

We are an equal opportunity employer and value diversity at our company.