Retail Assistant Manager: Lead Teams & Customer Experience

EXPRESS; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

EXPRESS is seeking an Assistant Manager for their store in Durham, North Carolina. This role involves supervising store operations, managing talent, and ensuring a positive shopping experience for customers. Candidates should have strong customer service skills and relevant retail experience.

The Assistant Manager will coach Sales Associates, resolve complaints, and be responsible for daily operations while adhering to company policies. The position offers opportunities for growth and development.

Qualifications

• 1-3 years of relevant job experience.
• Proficient in use of technology like iPads and registers.
• Meets defined availability criteria, including weekends.

Responsibilities

• Assist in supervising store operations and management.
• Coach and train Sales Associates for effective performance.
• Evaluate Sales Associates to facilitate their growth.
• Ensure adherence to Company Policies and safety standards.
• Resolve customer complaints and improve customer experience.

Skills

Strong customer service skills

Sales management experience

Communication skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

EXPRESS is seeking an Assistant Manager for their store in Durham, North Carolina. This role involves supervising store operations, managing talent, and ensuring a positive shopping experience for customers. Candidates should have strong customer service skills and relevant retail experience.

The Assistant Manager will coach Sales Associates, resolve complaints, and be responsible for daily operations while adhering to company policies. The position offers opportunities for growth and development.