Retail Assistant Manager: Lead Store Operations & Service

Hibbett, Inc.; Romeoville (IL); On-site; USD 26,000 - 28,000; Full time

Job summary

Hibbett, Inc. in Romeoville, IL is seeking an Assistant Manager in the Operations department to support the Store Manager in daily store operations and customer service excellence.

You will oversee merchandising, scheduling, training, and performance under the guidance of the Store Manager, while ensuring policy compliance and outstanding service.

The role requires leadership, strong communication, and the ability to manage multiple tasks during peak periods to achieve store goals.

Qualifications

• Experience in retail, footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with focus on customer service and selling.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Oversee personnel recruiting, training, and evaluation with guidance from Store Manager.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service per the customer service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Retail leadership

Excellent interpersonal and comunicat

Fast-paced environment

Team-player

Self-starter with initiative

Job description

Hibbett, Inc. in Romeoville, IL is seeking an Assistant Manager in the Operations department to support the Store Manager in daily store operations and customer service excellence.

You will oversee merchandising, scheduling, training, and performance under the guidance of the Store Manager, while ensuring policy compliance and outstanding service.

The role requires leadership, strong communication, and the ability to manage multiple tasks during peak periods to achieve store goals.