Retail Assistant Manager — Lead Store & Customer Experience

Domino's; Salem (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino’s in Salem, IL is seeking an Assistant Manager to support the store, lead a team, and ensure exceptional customer service. You’ll help run day-to-day operations, manage schedules, handle cash, and oversee inventory with a focus on quality and safety.

This role requires at least 2 years in a supervisory capacity, strong leadership, and excellent communication. A high school diploma is required; a business degree is preferred. Flexibility for varied shifts is expected.

Qualifications

• Experience in retail or service industry, with at least 2 years in a supervisory role.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills and a passion for creating positive customer experiences.
• Proficiency in cash handling, financial management, and inventory control.
• Demonstrated ability to multitask, prioritize, and make decisions in a fast-paced environment.
• Strong problem-solving skills and ability to think on your feet.
• Proficient in using POS systems and Microsoft Office suite.
• Excellent communication and interpersonal skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of retail operations, customer service best practices, and sales techniques.

Responsibilities

• Assist the store manager in daily operations and maintaining store standards.
• Lead, motivate, and train team members to deliver outstanding customer service.
• Manage staff scheduling and ensure appropriate coverage during all shifts.
• Handle cash transactions, deposits, and financial reporting accurately.
• Oversee inventory management, including receiving, stocking, and conducting regular counts.
• Resolve customer complaints and address concerns promptly and professionally.
• Implement and maintain visual merchandising standards.
• Ensure compliance with company policies, procedures, and safety regulations.
• Step in for the store manager in their absence, making key decisions as needed.

Skills

Leadership

Customer Service

Cash Handling

Inventory Management

POS Systems

Microsoft Office

Multitasking

Communication

Problem Solving

Scheduling

Education

High School Diploma

Bachelor’s Degree in Business Administration or related field (preferred)

Tools

POS Systems

Microsoft Office

Job description

Domino’s in Salem, IL is seeking an Assistant Manager to support the store, lead a team, and ensure exceptional customer service. You’ll help run day-to-day operations, manage schedules, handle cash, and oversee inventory with a focus on quality and safety.

This role requires at least 2 years in a supervisory capacity, strong leadership, and excellent communication. A high school diploma is required; a business degree is preferred. Flexibility for varied shifts is expected.