Retail Assistant Manager Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Jasper (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team in a stunning location as a Retail Assistant Manager. This exciting role involves supervising staff, enhancing customer engagement, and ensuring smooth store operations. You will be the driving force behind creating memorable experiences for guests while managing a team in a vibrant environment. With a focus on leadership and customer service, you will thrive in a fast-paced setting that values teamwork and initiative. If you're ready to take on a leadership role in a beautiful, inspiring location, this opportunity is perfect for you!

Qualifications

• Experience in supervisory roles with a focus on customer engagement.
• Ability to handle cash and manage store inventory effectively.

Responsibilities

• Supervise Retail Associates and Team Leads, ensuring customer satisfaction.
• Assist in onboarding and training new employees for retail operations.

Skills

Supervisory experience

Customer service

Cash handling

Strong communication skills

Organizational skills

Self-motivated

Fluent in English

Teamwork

Job description

Retail Assistant Manager Jasper Columbia Icefield

Pursuit Collection Jasper, AB
Seasonal, Full-time

Job details

Job type: Seasonal, Full-time
Location: Jasper, AB

What will be your daily pursuit?
Reporting to the Retail Manager, this role directly supervises employees, works with guests, and upholds the highest level of customer engagement/satisfaction as Pursuit's Ultimate Hosts.

What will you do in this job?

1. Support the Store Manager/DOR in providing ongoing retail, product, and customer service training to new and existing staff.
2. Assist with seasonal employee onboarding, hiring, orientation, and training.
3. Assist in planning, organizing, and conducting merchandise changeovers or product movement following Pursuit's operating plans.
4. Strong focus on store operations, focusing on team member and customer engagement.
5. Lead by example and uphold Pursuit’s 4 Core Values.
6. Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets, and adjusting as needed based on business levels and demands.
7. Directly supervise Retail Associates and Team Leads, perform coaching and performance reviews when necessary, communicating action plans and performance results with Store Manager.
8. Spend a maximum of 25% of their work week performing office tasks, assisting Store Manager as needed.
9. Ensure floor is fully stocked with product.
10. Communicate directly with Retail Inventory Team and Store Manager on floor and on-hand inventory and order suggestions.
11. Train and manage employees on all POS systems and operational tasks.
12. Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plans.
13. Assist with all stages of ordering, receiving, and organizing product as needed.
14. Professionally and effectively handle any customer issues or concerns, train Team Leads on refunds/exchanges and common customer issues.
15. Other duties as assigned.

What skills and experience do you need for this job?

1. Supervisory / leadership experience.
2. Customer service and cash handling experience.
3. Strong communication and organizational skills.
4. Self-motivated with a high level of initiative.
5. Able to communicate fluently in English; secondary language skills are an asset.
6. Mature and able to excel in a fast-paced team environment.

What will your work environment be like?

1. Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location.
2. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
3. Independent. You’ll spend your days in and around our amazing properties.
4. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
5. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.