Skywalk Supervisor Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Jasper (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Skywalk Supervisor to lead a dynamic team in a breathtaking location. This full-time, seasonal role offers the chance to create memorable experiences for guests while working in a stunning natural environment. As a Skywalk Supervisor, you will support and guide a diverse team, ensuring smooth operations and exceptional service. With a focus on guest satisfaction and team development, this position is perfect for someone passionate about hospitality and leadership. Enjoy competitive pay, unique perks, and the opportunity to work amidst spectacular scenery and wildlife. Join this inclusive team and make a difference in every guest's adventure!

Benefits

$19.00 per day for housing and meals

$250 referral bonus

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health resources

Qualifications

• Strong organization and time management skills are essential.
• Previous supervisory experience in a guest service role is preferred.

Responsibilities

• Support and coach the Skywalk team to deliver exceptional guest experiences.
• Oversee daily operations and ensure compliance with policies.

Skills

Organization skills

Time management

Guest service orientation

Strong administrative skills

Supervisory experience

Problem-solving

Ability to work independently

First Aid certification

Education

High School Diploma

Class 5 Canadian driver’s license

Job description

Skywalk Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB

Pay: $21 an hour

Job Type: Seasonal, Full-time

Location: Jasper, AB

What will be your daily pursuit?
As the Skywalk Supervisor you will work with the manager to create a positive environment for staff, ensure the attraction runs smoothly and help make lasting memories for each and every guest.

What will your compensation be?
The starting salary for this position is $21.00 per hour + $1.50/hr retention bonus for every regular hour worked.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?
$19.00 per day (taxable benefit) for housing and meals (single occupancy)
Refer a friend to the team and earn a $250 referral bonus!
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.

What will you do in this job?
Support, coach, encourage and ensure that each member of the Skywalk team provides an interactive and professional guest experience.
Coordinate and participate in the daily running of the Skywalk operation including training, scheduling, recognition, and performance management duties.
Oversee the daily operations of the Skywalk experience when the manager is away.
Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures.
Act as leadership for the Skywalk Interpretive Guides, Skywalk Team Leads and Driver Guides while in the field.
Deliver an exceptional Interpretive experience to our guests.
Stand in for the Manager as required and ‘own’ the attraction with a high level of consistency and guest experience.
Assist Skywalk Manager with tasks in a timely and detailed manner.
Have a great knowledge of our Interp department to provide support and assistance when needed.
Answer guest reviews on Trip Advisor and Google professionally.

What skills and experience do you need for this job?
Organization and time management skills are required.
A passion for making a difference for each guest and employee is essential.
Strong administrative skills and a Class 5 Canadian driver’s license (clean abstract) are required.
Previous supervisory, interpretive guiding experience preferred.
Guest service-oriented mindset and a passion for coaching and developing employee skills.
Ability to think on the fly and outside the box to solve problems with a positive attitude.
Seeking someone mature, energetic, dependable, and self-driven to lead the Skywalk team.
Ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment.
Comfortable working on your feet for extended periods in both indoor and outdoor environments, prepared for all weather conditions.
Consent to a criminal record check is required.
Commitment to become an interpretive expert through a four-day training program (provided upon starting employment).
Standard First-Aid or higher is an asset.

What will your work environment be like?
Beautiful - you’ll be working in an iconic location with amazing scenery and wildlife.
Fun - meet team members from across the globe and participate in team events.
Independent - spend your days in and around our amazing properties.
Remote - enjoy nature rather than buildings and smog.
Busy - be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance).

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!