Retail Assistant Manager Full-Time

E&H Ace Hardware; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Job summary

E&H Ace Hardware is seeking an enthusiastic Assistant Store Manager to support daily store operations in Cleveland, OH. This leadership role focuses on driving sales, coaching team members, and ensuring smooth day-to-day execution on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space, helping team members grow and ensuring customers get what they need to complete their projects.

Qualifications

• High school diploma or equivalent.
• 1+ years of prior retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office and Teams is expected.

Responsibilities

• Coach and train team members using E&H’s Customer First Sales Culture
• Lead by example in providing helpful, solution-based service to every customer
• Supervise daily store operations including opening, closing, and manager-on-duty shifts
• Support merchandising and ensure promotional signage and seasonal displays are accurate
• Help customers with purchases, returns, special orders, and online fulfillment
• Manage inventory through cycle counts and stock-level monitoring
• Oversee the accurate receiving, checking-in, and stocking of merchandise
• Maintain a clean, organized sales floor, stock room, and outdoor areas
• Participate in store resets and reorganizations
• Address and resolve customer or employee concerns professionally and promptly
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents
• Operate store systems including POS and ACENET with confidence
• Be flexible and available to work evenings, weekends, and holidays as needed

Skills

Customer service

Leadership

Communication

Education

High School Diploma

Tools

Microsoft Office

Teams

Job description

Location: Cleveland, OH

Job Id:2593

# of Openings:1

Retail Assistant Store Manager Full-Time

E&H Ace Hardware is seeking an enthusiastic and reliable Assistant Store Manager to support the daily operations of one of our locally owned retail stores. This leadership role is perfect for someone who thrives in a customer-focused environment and is ready to help drive sales, coach team members, and ensure smooth day-to-day execution on the sales floor.

As an Assistant Store Manager, you’ll work closely with the Store Manager to create a welcoming, productive, and well-organized retail space — all while helping team members grow and customers get what they need to complete their projects.

What you’ll do:

Coach and train team members using E&H’s Customer First Sales Culture

Lead by example in providing helpful, solution-based service to every customer

Supervise daily store operations including opening, closing, and manager-on-duty shifts

Support merchandising and ensure promotional signage and seasonal displays are accurate and complete

Help customers with purchases, returns, special orders, and online fulfillment

Manage inventory through cycle counts and stock-level monitoring

Oversee the accurate receiving, checking-in, and stocking of merchandise

Maintain a clean, organized sales floor, stock room, and outdoor areas

Participate in store resets and reorganizations

Address and resolve customer or employee concerns professionally and promptly

Foster a safe and secure store environment and take proactive steps to prevent theft and accidents

Operate store systems including POS and ACENET with confidence

Be flexible and available to work evenings, weekends, and holidays as needed

High school diploma or equivalent

1+ years of prior retail leadership or supervisory experience preferred

Strong communication, organizational, and multitasking skills

Proficiency with basic computer applications (Microsoft Office, Teams, etc.)

Ability to lead others while also working independently

Familiarity with hardware or home improvement retail is a plus

Ability to lift up to 50 lbs and stand for extended periods

Availability to work a flexible schedule including weekends and evenings

Why join E&H Hardware Group?

Stable, family-owned company with deep roots in Ohio communities

Career development opportunities across store operations, trades, and leadership

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Logo-branded uniforms and outerwear

About Us:
E&H Hardware Group operates multiple Ace Hardware stores and a growing skilled trade service across Ohio. Family-owned for over 90 years, we’re proud to serve local communities with the helpful service and trusted expertise our customers expect. Our company is built on the core value of Local Relationships Built on Trust — and that starts with our people.