Retail Assistant Manager Full-Time

E&H Hardware Group, LLC; Orrville (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holiday pay

Employee discount

Uniforms provided

Job summary

E&H Hardware Group, a family-owned ACE Hardware operator in Ohio, seeks an Assistant Store Manager to drive sales and coach the team on a Customer First approach. You will support daily operations, merchandise planning, and safe, organized store conditions.

Join a stable, locally rooted company with opportunities to grow across store operations and leadership tracks. This full-time role requires strong communication and the ability to work flexible hours, including weekends.

Qualifications

• High school diploma or equivalent is required.
• 1+ years in retail leadership or supervisory role preferred.
• Strong communication and multitasking abilities.
• Proficiency with basic computer applications (Microsoft Office, Teams).
• Ability to lead others while working independently.
• Experience in hardware/home improvement retail is a plus.

Responsibilities

• Coach and train team members in customer-first sales culture.
• Lead by example in providing helpful service to customers.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure accurate signage and displays.
• Assist customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock monitoring.
• Oversee receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor and stock room.
• Participate in store resets and reorganizations.
• Address customer or employee concerns professionally and promptly.
• Foster a safe store environment and prevent theft/accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible to work evenings, weekends, and holidays as needed.

Skills

Leadership

Communication

Organizational skills

Multitasking

Microsoft Office

Teams

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

POS system

Job description

Retail Assistant Store Manager Full-Time

E&H Ace Hardware is seeking an enthusiastic and reliable Assistant Store Manager to support the daily operations of one of our locally owned retail stores. This leadership role is perfect for someone who thrives in a customer-focused environment and is ready to help drive sales, coach team members, and ensure smooth day-to-day execution on the sales floor.

As an Assistant Store Manager, you’ll work closely with the Store Manager to create a welcoming, productive, and well-organized retail space — all while helping team members grow and customers get what they need to complete their projects.

What you’ll do:

• Coach and train team members using E&H’s Customer First Sales Culture
• Lead by example in providing helpful, solution-based service to every customer
• Supervise daily store operations including opening, closing, and manager-on-duty shifts
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete
• Help customers with purchases, returns, special orders, and online fulfillment
• Manage inventory through cycle counts and stock-level monitoring
• Oversee the accurate receiving, checking-in, and stocking of merchandise
• Maintain a clean, organized sales floor, stock room, and outdoor areas
• Participate in store resets and reorganizations
• Address and resolve customer or employee concerns professionally and promptly
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents
• Operate store systems including POS and ACENET with confidence
• Be flexible and available to work evenings, weekends, and holidays as needed

Minimum Requirements:

• High school diploma or equivalent
• 1+ years of prior retail leadership or supervisory experience preferred
• Strong communication, organizational, and multitasking skills
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.)
• Ability to lead others while also working independently
• Familiarity with hardware or home improvement retail is a plus
• Ability to lift up to 50 lbs and stand for extended periods
• Availability to work a flexible schedule including weekends and evenings

Why join E&H Hardware Group?

• Stable, family-owned company with deep roots in Ohio communities
• Career development opportunities across store operations, trades, and leadership
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Generous employee discount
• Logo-branded uniforms and outerwear

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a growing skilled trade service across Ohio. Family-owned for over 90 years, we’re proud to serve local communities with the helpful service and trusted expertise our customers expect. Our company is built on the core value of Local Relationships Built on Trust — and that starts with our people.