Retail Assistant Manager – Customer Service & Ops

R301US Hibbett Retail, Inc.; Manchester (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Hibbett I City Gear in Manchester, MO is seeking an Assistant Manager to support the Store Manager in daily store operations and administrative duties. You will be knowledgeable in all product areas and drive outstanding customer service while promoting merchandise.

The role involves acting as Store Manager in their absence, supervising staff, and contributing to profitability through effective planning and execution of sales and merchandising strategies.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals and profits.
• Self-starter with initiative and attention to detail.

Responsibilities

• Assist Store Manager in controlling store assets.
• Establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Act as Store Manager in their absence.
• Assist in personnel recruitment, training and evaluation.
• Provide knowledge and guidance to employees and customers.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain customer service quality and promote merchandise.
• Perform general administrative duties as needed and learn Store Manager responsibilities.

Skills

Customer service

Retail operations

Leadership

Communication

Merchandise selling

Job description

Hibbett I City Gear in Manchester, MO is seeking an Assistant Manager to support the Store Manager in daily store operations and administrative duties. You will be knowledgeable in all product areas and drive outstanding customer service while promoting merchandise.

The role involves acting as Store Manager in their absence, supervising staff, and contributing to profitability through effective planning and execution of sales and merchandising strategies.