Retail Assistant Manager

Bob's Discount Furniture; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Bob's Discount Furniture is seeking a Retail Assistant Manager to drive store performance and service excellence. You will lead the guest experience team, manage backend operations, and ensure inventory integrity while upholding The Bob's Way.

The role requires developing talent, coordinating training, and maintaining showroom readiness to meet location goals. Reporting to the Retail Store Manager, you will recruit and mentor staff and promote a high-performance culture.

Qualifications

• Proven ability to use sound judgment and decision making.
• Ability to analyze complex problems and recognize root cause.
• Ability to set clear goals and expectations.
• Proven ability to communicate effectively and utilize communication tools appropriately.
• Proven ability to exceed customer satisfaction.
• Proven ability to manage and improve process.
• Proven ability to manage and to develop talent.
• Proven ability to motivate self and others.
• Excellent time management skills.
• Ability to use critical thinking and identify key causes.

Responsibilities

• Establish goals and coordinate training for Retail Guest Experience Specialists.
• Oversee store backend operations and manage a team to meet goals.
• Maintain a visible presence on the sales floor to drive engagement and sales.
• Direct store operations as the Manager on Duty (MOD).
• Ensure inventory integrity, tagging, staging, and back-end logistics are optimized.
• Enforce safety and company policies, reporting violations.
• Maintain showroom readiness and facility upkeep.
• Recruit, hire and train direct report associates, building a TEAM aligned with company values.
• Conduct department meetings and annual performance reviews.
• Collaborate with Store and HR to manage employee discipline and orientations.

Skills

Judgment & decision making

Problem solving

Goal setting

Communication

Customer satisfaction

Process improvement

Talent development

Time management

Education

Bachelor's degree or equivalent

Job description

Retail Assistant Manager

Retail Assistant Managers are professionals within the Bob's Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company's core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and exhibit a professional appearance and demeanor at all times.

Job Duties and Responsibilities

• responsible for establishing goals and coordinating training programs for Retail Guest Experience Specialists. The Retail Assistant Manager is the true day to day driver of business in a Bob's Discount Furniture store. The Retail Assistant Manager shares responsibilities to oversee the store location backend operations and to directly manage and motivate a team, to plan, direct and coordinate back end operations and logistics to meet or exceed operational goals in accordance with established Company guidelines. The Retail Assistant Manager works as a liaison for Store Operations and regularly communicates with various corporate departments.
• maintains a significant visible presence on the Sales Floor to drive engagement and sales; to assist with customer experience opportunities timely and effectively while promoting and exhibiting The Bob's Way.
• responsible for the success and development of Retail Guest Experience Specialists and in achieving location goals.
• The Retail Assistant Manager is a vital member to the location Team and serves in the role of the Manager on Duty (MOD), and as a result, at times; is responsible for overall management of location.
• responsible for confirming the integrity of location inventory, including appropriate tracking, take with's and inventory accounting processes' and validates merchandise is tagged and staged to achieve optimum sales levels at all times.
• enforces safety, and all other policies and procedures and takes immediate action to report and correct violations.
• responsible for the continuous maintenance of the facility, as well as, validates the Showroom is customer ready at all times.
• The Retail Assistant Manager will recruit, hire and train direct report associates, developing and maintaining a TEAM focused on delivering The Bob's Way to customers; while ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives.
• conducts regular department meetings to review progress and keep associates abreast of Company initiatives.
• completes annual reviews in a timely manner and continually assesses the performance of associates and support staff working to promote productivity and efficiency.
• partners with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline and is responsible for all new associate orientations in accordance with established Company guidelines.
• Spend 80% of time maintaining a visible floor presence
• Manage sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale
• Develop and Manage a TEAM that is aligned with the Company's values and vision
• Drive Sales and Engagement according to the Bob's Way

• Analyze reports to maximize back end operations and location logistics efficiency and productivity
• Maintain Showroom Readiness
• Shared responsibility for inventory cycle counts, insures that they are executed in timely and accurate manor throughout the year.
• Other duties as assigned

Knowledge, Skills and Abilities

• Proven ability to use sound judgment and decision making
• Proven ability to analyze complex problems and recognize root cause
• Proven ability to set clear goals and expectations
• Proven ability to communicate effectively and utilize communication tools appropriately
• Proven ability to exceed customer satisfaction
• Proven ability to manage and improve process
• Proven ability to manage and to develop talent
• Proven ability to motivate self and others
• Excellent time management skills
• Ability to use critical thinking
• Excellent identification of key causes

Desired Qualifications

• Bachelor's degree or equivalent
• Sales experience
• Proven successful back end or logistics experience
• 2-5 years Managerial experience preferable in a retail and/or warehouse environment to perform day to day back-end operations according to established Company guidelines

Reporting Relationship

• Reports to the Retail Store Manager

Equal Opportunity

It is policy of Bob's Discount Furniture, LLC, to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, handicap, disability, citizenship, veteran or military status, or any other protected status in accordance with federal and state law and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Working Environment

• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs. without assistance
• Ability to move throughout all areas of stores
• Move objects up to 200 lbs. with or without reasonable accommodations
• Stand or sit continuously to perform job functions
• Visually able to perform essential job functions

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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