Retail Assistant Manager

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

Employer-paid life insurance

AD&D coverage

Flexible Spending Accounts

Retirement plan (401(k)/ROTH)

Paid vacation and holidays

Employee discounts

Career advancement opportunities

Paid job training

Job summary

Evergreen Goodwill of Northwest Washington is hiring a Retail Assistant Manager in Seattle to lead the retail, production and material handling teams. You’ll partner with the store manager to drive goals, mentor staff, and maintain excellent customer service while ensuring financial targets are met.

The role requires 3+ years retail leadership, strong budget awareness, and a passion for DEI. FLSA: Salaried non-exempt; salary $60,000–$67,000 with DOE.

Qualifications

• High school diploma or equivalent.
• 3+ years retail leadership experience.
• 2+ years leading a sales team in a retail or service environment.
• Experience leading a customer-centric, solutions-based environment.
• Must be able to engage and speak to customers and understand their needs.
• Skilled understanding of budget metrics, P&L; min 1 year.

Responsibilities

• Understand operational metrics; implement plans to achieve goals.
• Discuss the operations and results of the business with fluidity and knowledge.
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods.
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment.
• Inspire and actively engage in excellent customer service; both internal and external.
• Develop strong working relationships throughout the enterprise; partner effectively.
• Attract, hire, develop, inspire and retain top talent.
• Champion diversity, equity and inclusion; promote the talent and voices of all people.
• Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising.

Skills

Retail leadership

Customer service

Budget / P&L

Team development

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Retail Assistant Manager

Department: Retail Operations

FLSA Status: Salaried Non-Exempt

Reports to: Store Manager

Supervises: Supervisors and Associates

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About The Position

The Store Assistant Manager is responsible for providing support for the retail, production and material handling teams. Working in partnership with the store manager and supervisors, this individual provides leadership direction to ensure team member satisfaction and the achievement of financial goals.

Pay Rate: $60,000-67,000/year DOE

Essential Functions And Responsibilities

• Understand operational metrics; implement plans to achieve goals
• Discuss the operations and results of the business with fluidity and knowledge
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment
• Inspire and actively engage in excellent customer service; both internal and external
• Develop strong working relationships throughout the enterprise; partner effectively
• Attract, hire, develop, inspire and retain top talent
• Champion diversity, equity and inclusion; promote the talent and voices of all people
• Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High school graduate or equivalency
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment
• Experience leading a team in a customer-centric, solutions-based environment
• Must be able to engage and speak to customers and understand their needs
• Skilled understanding of budget metrics, P+L; min 1 year

Certificates, Licenses, Or Registrations

• Must have valid Washington Driver’s license and proof of insurance along with good driving record.

Computer/Technology Skills

• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Strong verbal and written communication skills
• Leadership and coaching skills
• Analyzing and interpreting data
• Time management
• Prioritization

Work Environment:

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment and common in a mid-decibel level production environment. Occasionally the individual may work outside. Must have reliable transportation as this position requires travel to offsite meetings and events. Able to work a flexible schedule that includes nights and weekends.

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Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement:

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.