Retail Supervisor

Evergreen Goodwill of Northwest Washington; Redmond (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health plan

Paid time off

Employee discounts

Career advancement opportunities

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Retail Supervisor to assist the management team in daily store operations. You will supervise and lead retail associates, rotating across categories to ensure excellent customer service and smooth workflows.

The role requires at least 2 years in retail, POS experience, and supervisory interest; we offer a health plan, paid time off, discounts, and career advancement opportunities, with a competitive hourly pay rate.

Qualifications

• High school diploma or equivalent.
• 2 years’ experience with retail with POS systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Responsibilities

• Supervise and train retail associates; guide and coach as needed.
• Schedule staff and assign tasks to ensure smooth store operations.
• Maintain high standards of customer service and store presentation.
• Prepare reports and monitor performance metrics.
• Ensure safety and a clean, organized work environment.

Skills

Customer service

Retail operations

Leadership

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Retail Supervisor

Department: Retail Operations

FLSA Status: Non-Exempt

Reports to: Store Manager

Supervises: Retail Associates

Revised Date: July 2022

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About The Position

The Retail Supervisor assists the management team in the daily operations of the store.

Supervises and leads retail associates within the store location. This role works a rotational assignment supervising various retail categories. Ensures excellent customer service is provided to customers.

Pay Rate: $23.97-27.20/hour DOE

Essential Functions And Responsibilities

• Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensures excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High school graduate or equivalency but not required.
• 2 years’ experience with retail with Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Certificates, Licenses, or Registrations: N/A

Computer/Technology Skills

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Verbal and written communication skills
• Time management
• Prioritization

Work Environment

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.