Retail Assistant Manager

Evergreen Goodwill of Northwest Washington; Bellingham (WA); On-site; USD 57,500 - 60,000; Full time

Benefits offered by this job

Health insurance

Employer-paid life and disability insurance

Paid vacation

Employee discounts

Job summary

Evergreen Goodwill of Northwest Washington is looking for a Retail Assistant Manager for its store in Bellingham, WA. The successful candidate will oversee retail operations and lead a team to maximize sales and provide excellent customer service.

Requirements include a high school diploma, at least 3 years of retail leadership experience, and strong communication skills. Benefits include medical coverage, retirement plans, and paid time off.

Qualifications

• High school graduate or equivalency.
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment.
• Must be able to engage and speak to customers.
• Skilled understanding of budget metrics.

Responsibilities

• Maximize sales through effective stock rotation and merchandising.
• Inspire and engage in excellent customer service.
• Ensure compliance with company policies.
• Attract and retain top talent.

Skills

Retail leadership experience

Customer service skills

Communication skills

Analytical skills

Team management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Retail Assistant Manager – Retail Operations

Evergreen Goodwill of Northwest Washington. Title: Retail Assistant Manager. Department: Retail Operations. FLSA Status: Salaried Non‑Exempt. Reports to: Store Manager. Supervises: Supervisors and Associates.

Salary

Pay: $57,500‑60,000 per year (DOE).

Essential Functions and Responsibilities

• Understand operational metrics; implement plans to achieve goals.
• Discuss the operations and results of the business with fluidity and knowledge.
• Maximize sales through proper stock rotation, merchandising, signage, identification of e‑commerce merchandise and inventory levels of new and used goods.
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment.
• Inspire and actively engage in excellent customer service; both internal and external.
• Develop strong working relationships throughout the enterprise; partner effectively.
• Attract, hire, develop, inspire and retain top talent.
• Champion diversity, equity and inclusion; promote the talent and voices of all people.
• Ensure compliance with Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, monitoring performance, rewarding and disciplining employees, and addressing complaints and resolving problems. Partners with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school graduate or equivalency.
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment.
• Experience leading a team in a customer‑centric, solutions‑based environment.
• Must be able to engage and speak to customers and understand their needs.
• Skilled understanding of budget metrics, P+L; minimum 1 year.

Certificates, Licenses, or Registrations

• Must have a valid Washington Driver’s license and proof of insurance along with a good driving record.

Computer/Technology Skills

• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 20‑30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers), standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing, climbing ladders, and traveling across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Strong verbal and written communication skills.
• Leadership and coaching skills.
• Analyzing and interpreting data.
• Time management.
• Prioritization.

Work Environment

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment and common in a mid‑decibel level production environment. Occasionally the individual may work outside. Must have reliable transportation as this position requires travel to off‑site meetings and events. Able to work a flexible schedule that includes nights and weekends.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage.
• 100% Employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation (9), holiday and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career Advancement Opportunities.
• Paid Job Training.

EEO Statement

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.