Retail Assistant Manager

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 60,000 - 67,000; Full time

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Retail Assistant Manager in Seattle to support store operations, production and materials handling. You will partner with the Store Manager and supervisors to provide leadership, drive team satisfaction and hit financial goals.

The role manages a team, oversees scheduling, and ensures compliance with Goodwill policies. A strong background in retail leadership and customer service is essential for success.

Qualifications

• High school diploma or equivalent.
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment.
• Experience leading a team in a customer-centric, solutions-based environment.
• Must be able to engage and speak to customers and understand their needs.
• Skilled understanding of budget metrics, P+L; min 1 year.

Responsibilities

• Understand operational metrics; implement plans to achieve goals.
• Discuss the operations and results of the business with fluidity and knowledge.
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods.
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment.
• Inspire and actively engage in excellent customer service; both internal and external.
• Develop strong working relationships throughout the enterprise; partner effectively.
• Attract, hire, develop, inspire and retain top talent.
• Champion diversity, equity and inclusion; promote the talent and voices of all people.
• Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising

Skills

Retail leadership

Customer engagement

Budget & P&L

Leadership & coaching

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

Job Title: Retail Assistant Manager

Department: Retail Operations
FLSA Status: Salaried Non-Exempt
Reports to: Store Manager
Supervises: Supervisors and Associates

About the Position

The Store Assistant Manager is responsible for providing support for the retail, production and material handling teams. Working in partnership with the store manager and supervisors, this individual provides leadership direction to ensure team member satisfaction and the achievement of financial goals.

Pay Rate: $60,000-67,000/year DOE

Essential Functions and Responsibilities

• Understand operational metrics; implement plans to achieve goals
• Discuss the operations and results of the business with fluidity and knowledge
• Maximize sales through proper stock rotation, merchandising, signage, identification of e-commerce merchandise and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods; provide the customer with an excellent assortment
• Inspire and actively engage in excellent customer service; both internal and external
• Develop strong working relationships throughout the enterprise; partner effectively
• Attract, hire, develop, inspire and retain top talent
• Champion diversity, equity and inclusion; promote the talent and voices of all people
• Ensure compliance of Seattle Goodwill policies and procedures; People and Culture, Finance, Asset Protection, Finance, Risk and Safety, Customer Service, New Goods, Inventory and Merchandising

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school graduate or equivalency
• Retail leadership experience of 3+ years.
• 2+ years leading a sales team in a retail or service environment
• Experience leading a team in a customer-centric, solutions-based environment
• Must be able to engage and speak to customers and understand their needs
• Skilled understanding of budget metrics, P+L; min 1 year

Certificates, Licenses, or Registrations

• Must have valid Washington Driver’s license and proof of insurance along with good driving record.

Computer/Technology Skills

• Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Strong verbal and written communication skills
• Leadership and coaching skills
• Analyzing and interpreting dataTime management
• Prioritization

Work Environment

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment and common in a mid-decibel level production environment. Occasionally the individual may work outside. Must have reliable transportation as this position requires travel to offsite meetings and events. Able to work a flexible schedule that includes nights and weekends.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.