Retail Assistant Manager

Sudden Service; Pleasant View (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Tuition Reimbursement

Virtual and Onsite Paid Training

Paid Time Off

Community Service Opportunities

Food Discounts & Fuel Perks

401K Matching

Job summary

Sudden Service in Nashville area seeks an Assistant Manager to help lead store operations and coach staff to deliver exceptional guest experiences. You will ensure service aligns with our culture and values while managing daily workflows and training.

The role emphasizes leadership, development of team members, and maintaining store standards across our 50+ locations in Middle TN and Southern Kentucky.

Qualifications

• High school diploma or GED equivalent.
• 2+ years of retail or hospitality experience.
• Associates degree in Business Administration preferred.
• Passion for guest service and strong interpersonal skills.
• Willingness to develop self and others.

Responsibilities

• Assist the General Manager in leading store staff to maximize guest experience.
• Coach and develop team members to deliver outstanding service.
• Model Sudden Service culture and core values.
• Train, develop, and lead staff to go above and beyond for guests.
• Provide daily coaching on roles and store culture.
• Maintain product standards, inventory, and appearance.

Skills

Customer service

Interpersonal skills

Leadership

Coaching

Team development

Adaptability

Communication

Education

Associates degree in Business Administration

High school diploma or GED

Tools

MS Excel

Job description

Career Opportunities with Sudden Service

A great place to work.

Current job opportunities are posted here as they become available.

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At Sudden Service, we are more than just gas and gummi bears. We are a meeting place for campers, construction workers, and career professionals. We are your party supply provider, biscuit baker, and coffee maker. We start your day off right and close your day out friendly. We are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.

Sudden Service is continuing to build out an amazing team of Assistant Managers and we want you to be a part of it. We have been recognized as one of the Nashville area’s top workplaces for the last 6 years, so join us to keep the streak alive!

We are seeking customer service-driven and dedicated team members interested in beginning or continuing a career in the Retail C-Store Industry. With over 50+ locations spread across Middle TN and Southern Kentucky, we offer ample opportunities to work close to home and engage with your local community.

We have a diverse employee community, made up of full and part-time students, second jobbers, retirees, veterans, and persons with disabilities from a variety of backgrounds, religions, and ethnicities. To be a successful leader with us, you must be adaptable, accepting, and accountable.

Summary

The Assistant Manager (AM) assists the General Manager (GM) in leading and coaching store staff to maximize the guest experience. The AM has total accountability for the operation of the store in the GM’s absence.

Benefits

• Weekly Pay
• Tuition Reimbursement
• Virtual and Onsite Paid Training
• Paid Time Off
• Community Service Opportunities
• Food Discounts & Fuel Perks
• 401K Matching

Primary Responsibilities

• Helps to ensure “best in class” service is extended and delivered to all Sudden Service guests.
• Develops, and can develop in others, a passion for the Sudden Service offering and culture.
• Acts as a role model for all elements of the Sudden Service culture and core values.
• Train, develop, and lead team members to go above and beyond for each guest.
• Provides daily coaching to individual staff on their roles in delivering the Sudden Service store culture and values.
• Ensures all products are produced, merchandised, and maintained according to Sudden Service standards.
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Sudden Service interior and exterior image standards.

Requirements

• High school diploma or GED equivalent.
• 2+ years of retail or hospitality industry experience.
• Any equivalent combination of education and experience.
• Passion for guest service and excellent interpersonal skills.
• Passion for career development in self and others.
• 18+ years of age.
• Sufficient visual ability to check identification and process credit cards.
• Ability to lift up to 50 pounds (carrying cases of milk, etc.)

Preferred Qualifications

• Associates degree in Business Administration, Marketing, Hospitality, or a related field.
• Prior experience in a C-Store and/or food service environments.
• Prior supervisory experience.
• Experience working with MS Excel
• Bilingual applicants are encouraged to apply.

About Us

Our parent, Tri Star Energy, is a growing, local, family-owned company with nearly two thousand employees and 150+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority: our Guests.

Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise!

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.