Retail Assistant Manager

Total Wine & More; Norwalk (CT); On-site; Full time

Job summary

Join a dynamic retail company as an Assistant Manager, where you will lead a team to deliver exceptional customer experiences in a vibrant environment. This role involves fostering a sales-focused culture, supporting team development, and managing store operations to maximize profitability. With a commitment to training and career growth, you will have the opportunity to become an industry expert while enjoying generous benefits and a supportive team atmosphere. If you are passionate about customer service and eager to grow your career in a thriving company, we encourage you to apply today!

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Disability and life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development opportunities

Consumer classes

Qualifications

• 2+ years of retail sales or customer service experience required.
• Experience in leading and motivating a sales-focused team.

Responsibilities

• Focus on customer experience and brand loyalty.
• Manage general operations and merchandising execution.
• Participate in team member training and performance management.

Skills

Customer service

Sales management

Team leadership

Coaching

Flexible scheduling

Education

Associates Degree

4-year degree in Business Administration

Job description

About the role

As Assistant Manager, you will grow Total Wine & More’s brand by delivering best-in-class service and bringing to life a distinctive world of wine, beer, & spirits for our customers. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals. Reporting to the Store Manager, you will be on the leadership team creating a sales and service culture within the store to expand our customer base and maximize profitability.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Focus on customer experience, brand, and loyalty awareness by building relationships throughout the community
• Create and foster a sales-focused environment through the development of team members
• Support an environment that encourages creative thinking and risk taking
• Participate in product knowledge training and implement through team coaching
• Manage general operations and merchandising execution according to company procedures
• Ensure staffing and team member training meets store needs and company standards
• Maintain store inventory, product ordering, and vendor relationships
• Participate in the performance management process, including reviews and ongoing career development discussions

What we're looking for

• 21 years of age or older
• 2+ years retail sales, customer service, or hospitality management experience, preferably in a big box environment
• Experience leading and motivating a sales-focused team
• Experience developing team member performance and coaching
• Ability to work a flexible schedule as business requires
• Associates Degree or relevant work experience equivalent; 4-year degree in Business Administration or related field preferred
• Value collaboration and acting as a team player

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

The hourly range for this position is $22.14 - $41.43. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. Additional compensation includes annual performance incentives.