Store Assistant Manager

Hope the Mission; Los Angeles (CA); On-site; Full time

Job summary

An established non-profit organization is seeking a dedicated Store Assistant Manager to support thrift store operations. This role involves overseeing merchandising, scheduling, and staff management while ensuring exceptional customer service. You will play a vital role in engaging with the community to boost donations and sales, all while maintaining a positive environment for staff and volunteers. If you have a passion for retail and a commitment to service, this is an exciting opportunity to make a difference in the community.

Qualifications

• 3+ years of retail experience with cash handling.
• Strong customer service and organizational skills are essential.

Responsibilities

• Assist Store Manager in overseeing store operations and staffing.
• Engage customers to increase donations and sales.

Skills

Customer Service

Organizational Skills

Communication Skills

Time Management

Leadership

Multitasking

Fluency in English

Spanish Skills

Education

3 Years Retail Experience

Valid California Driver’s License or ID

Tools

Microsoft Office

Job description

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This range is provided by Hope the Mission. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/yr - $30.00/yr

Description

Under the general supervision of the Thrift Store Manager, assist in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales, and training. In the absence of the store manager, this position is the primary point of contact. This role requires a high degree of self-initiative, self-monitoring, and the ability to maintain good working relationships with staff, volunteers, donors, and the community.

Duties and responsibilities

• Assist the Store Manager and oversee store operations related to merchandising, scheduling, staffing, marketing, inventory control, budgeting, and communication.
• Handle daily cash, credit transactions, and bookkeeping including night drop deposits.
• Maintain schedules for staff and volunteers, work within budget, and meet payroll guidelines.
• Engage customers to increase donations and sales, ensuring revenue goals are met.
• Provide excellent customer service, handle inquiries and complaints, and promote repeat business.
• Control costs and assist with donation acceptance and scheduling pickups.
• Ensure proper training of staff and volunteers, and maintain store cleanliness and safety policies.

Experience/Education/Certifications

• Minimum 3 years of retail experience including cash handling.
• Valid California driver’s license or ID.

Knowledge/Skills/Abilities

• Fluent in English; Spanish skills are a plus.
• Strong customer service, organizational, communication, and time management skills.
• Proficiency in Microsoft Office.
• Ability to multitask, handle leadership responsibilities, and occasionally travel locally.

Additional Information

• Equal employment opportunity statement and considerations under the California Fair Chance Act.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Non-profit Organizations