Retail Assistant Manager

Verizon Communications; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Verizon Communications seeks a confident leader to inspire a sales team in Michigan retail stores. This role involves creating exceptional customer experiences, training team members, and driving sales targets. Ideal candidates will have leadership experience and a commitment to customer engagement, ensuring a superior in-store experience.

Benefits

Medical and dental insurance

Matched 401(k) savings plan

Up to 15 vacation days per year

Tuition assistance

Commission-based compensation

Qualifications

• Three years of relevant experience required.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Inspire and train the sales team for exceptional customer experiences.
• Manage store operations and inventory effectively.
• Drive sales targets and develop strategies to meet individual quotas.

Skills

Leadership

Sales

Communication

Conflict Resolution

Customer Engagement

Education

Associate’s degree

Bachelor’s degree

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You'll inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

• Leading your team by resolving customer issues and assisting with customer transactions.

• Inspiring, training, and coaching your team to deliver an exceptional customer experience.

• Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed individual sales metrics and assigned quotas.

• Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).

• Monitoring inventory by restocking shelves with product, maintaining device security and managing store cleanliness.

• Managing store merchandising and planogram compliance in accordance with company expectations.

• Completing store opening and closing activities.

What we’re looking for...

You’re a confident leader who collaborates with others to achieve results. You’re equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail - and every person.

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Willingness to work evenings, weekends and holidays.

• Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have:

• A degree

• Demonstrated ability to drive positive results in a cohesive environment with individual commission structure.

• Demonstrated skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.

• Strong written and oral communication skills.

• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is a commission based position with the potential to earn more.