Retail Assistant Manager

FedEx Office and Print Services; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in printing and shipping services is seeking a Store Assistant Manager to oversee store operations and ensure a positive customer experience. The role involves supervising team members, resolving customer issues, and maintaining service quality. Ideal candidates should have supervisory experience and a strong commitment to customer service.

Qualifications

• At least 1 year of related experience; supervisory experience preferred.
• Must meet all FedEx Office employment qualifications at hire.

Responsibilities

• Leads a store business unit and supervises team members.
• Resolves customer disputes and creates a customer-focused environment.
• Participates in interviewing job applicants and provides training.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Education

High School diploma or equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, including pick-up, delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, and expert service to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction, if necessary.
• Creates a customer-focused environment in all store areas and maintains a clean, professional environment.
• Establishes and manages customer flow processes to improve service and ensure customer needs are met quickly with quality products.
• Provides training and development for team members on assigned shifts, monitoring goals and offering feedback.
• Participates in interviewing job applicants, complies with hiring policies, and assists in hiring with the Store Manager.
• Coaches, counsels, and provides feedback to team members regarding performance and adherence to policies.
• Maintains communication with the Store Lead Consultant and production team to meet deadlines and ensure quality checks.
• Oversees shipping services and activities.
• Communicates with the Store Manager and team about goals, performance metrics, customer issues, and initiatives.
• Enforces FedEx Office policies and maintains control environment.
• Assists in payroll review and POS daily close-out.
• Performs administrative duties such as scheduling, payroll, training compliance, inventory controls, and supplies management.
• Performs other duties as needed or requested.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.
• Must meet all FedEx Office employment qualifications at hire.

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Ability to bend and twist at waist and knees.
• Effective communication with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision.
• Report regularly to work and maintain established hours to support business operations.

Additional Notes:

Quality Driven Management aims to deliver excellent customer service, business excellence, and financial return through a culture of quality and application of quality science. Responsibilities include suggesting process improvements, reducing costs, applying quality concepts, and supporting FedEx Office quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment. We encourage veterans and individuals with disabilities to apply. Reasonable accommodations are available upon request. For more information, click here.