Retail Assistant Manager

Total Wine & More; Glendale (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Retail Assistant Manager to enhance customer experience and drive sales in a dynamic retail environment. This role involves leading a team, fostering a sales-focused atmosphere, and ensuring operational excellence. With a commitment to career development and a collaborative culture, this position offers an exciting opportunity to grow within the largest independent retailer of fine wine, beer, and spirits in the country. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Paid parental leave

College tuition assistance

Career development programs

Pet insurance

Qualifications

• 2+ years of retail sales or hospitality management experience.
• Experience in leading and motivating a sales-focused team.

Responsibilities

• Focus on customer experience and brand awareness.
• Manage store operations and team member training.

Skills

Customer Service

Sales Management

Team Leadership

Retail Operations

Education

Associate Degree

Bachelor's Degree in Business Administration

Job description

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About the role

As Assistant Manager, you will grow Total Wine & More’s brand by delivering best-in-class service and bringing to life a distinctive world of wine, beer, & spirits for our customers. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals. Reporting to the Store Manager, you will be on the leadership team creating a sales and service culture within the store to expand our customer base and maximize profitability.

Description

Join us to become an industry expert in a fun and thriving retail company!

You will

• Focus on customer experience, brand, and loyalty awareness by building relationships throughout the community
• Create and foster a sales-focused environment through the development of team members
• Support an environment that encourages creative thinking and risk-taking
• Participate in product knowledge training and implement through team coaching
• Manage general operations and merchandising execution according to company procedures
• Ensure staffing and team member training meets store needs and company standards
• Maintain store inventory, product ordering, and vendor relationships
• Participate in the performance management process, including reviews and ongoing career development discussions

What We're Looking For

• 21 years of age or older
• 2+ years retail sales, customer service, or hospitality management experience, preferably in a big box environment
• Experience leading and motivating a sales-focused team
• Experience developing team member performance and coaching
• Ability to work a flexible schedule as business requires
• Associates Degree or relevant work experience; 4-year degree in Business Administration or related field preferred
• Value collaboration and acting as a team player

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer, and spirits, and we continue to grow our footprint year over year. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, apply or learn more at www.TotalWine.com/About-us/Careers.

Total Wine & More is an equal opportunity employer and considers various factors in compensation. All qualified applicants will receive consideration without discrimination. Reasonable accommodations are provided during all employment stages. We are a Drug Free Workplace.