Retail Assistant Manager

FedEx Office and Print Services; New Orleans (CO, LA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Store Assistant Manager to lead a dynamic team and enhance the customer experience. This role involves overseeing daily operations, training staff, and ensuring quality service in a fast-paced environment. The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and the ability to manage various store functions effectively. Join a company that values excellence and fosters a collaborative atmosphere, where your contributions can make a significant impact on both team performance and customer satisfaction.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• 1+ year of supervisory experience preferred.
• Ability to lift up to 55 pounds and stand during entire shift.

Responsibilities

• Lead store operations and ensure positive customer experiences.
• Train and provide feedback to team members.
• Manage shipping services and maintain store cleanliness.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Time Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising and overseeing all team members and business operations, including production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list and not exhaustive)

• Demonstrates consultative behaviors to ensure friendly, polite, and expert service to all customers.
• Evaluates team members' efficiency and productivity in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure satisfaction.
• Creates a customer-focused environment across all store areas and maintains cleanliness and professionalism.
• Establishes and manages customer flow processes to enhance service and product delivery.
• Provides training and feedback to team members on shifts.
• Participates in hiring processes and assists in onboarding new team members.
• Coaches, counsels, and provides performance feedback to team members.
• Maintains communication with the Store Lead Consultant and production team to meet deadlines and quality standards.
• Oversees shipping services and activities.
• Communicates store goals, performance metrics, customer issues, and initiatives to the team.
• Enforces company policies and maintains control environments.
• Assists in payroll review and daily POS close-out.
• Performs administrative duties like scheduling, inventory management, and ordering supplies.
• Performs other duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift.
• Ability to lift up to 55 pounds.
• Ability to bend and twist at waist and knees.
• Effective communication with customers, vendors, and team members.
• Ability to work cooperatively and follow instructions.
• Ability to perform under pressure in a fast-paced environment.
• Maintain attention and concentration over extended periods.
• Work with minimal supervision.
• Regular attendance supporting business hours.

Preferred Qualifications:

Pay range: $20.25 - $24.79/hr. Compensation may include additional pay, bonuses, and benefits such as health, vision, dental insurance, retirement, and tuition reimbursement.

Additional Details:

Posting date: 04-23-25. Positions open until filled or posting expires.

Company Values and Initiatives:

Focus on customer experience, business excellence, and quality management. Encourages process improvements, cost reduction, and quality initiatives.

Equal Opportunity Employment:

FedEx Office is an equal opportunity employer. Accommodations are available for applicants with disabilities. Criminal history considerations are compliant with applicable laws.