Retail Assistant Manager

Goodwill Hawaii; Aiea (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

The Retail Assistant Manager at Goodwill Hawaii supports daily store operations, supervises staff, and ensures excellent customer service while meeting sales goals. You will coordinate scheduling, inventory control, and merchandising to create a productive shopping environment.

Ideal candidates bring 1 year certificate or related experience, and enjoy working in a mission-driven retail setting that strengthens the Hawaii community.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assigns duties and schedules shifts to ensure adequate floor coverage.
• Trains and supervises staff on store policies and duties.
• Orders and inspects merchandise, supplies, and equipment.
• Tracks deliveries and reports discrepancies.
• Ensures items are stocked, priced, and displayed.
• Ensures accuracy in sales, cash handling, and deposits.
• Handles complaints and returns professionally.
• Assist with customer service and sales as needed.
• Communicates with Store Manager and Operations leadership.
• Follow all company and safety policies.

Skills

Staff supervision

Customer service

Sales-oriented

Staff training

Education

One year certificate

Related experience

Job description

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Retail Assistant Manager assists in supervising and coordinating activities of workers and managing day to day operation in Goodwill’s retail store. The Retail Assistant Manager supports efficient store operations through staff supervision, inventory oversight, and exceptional customer service to ensure a productive and positive shopping environment. The Retail Assistant Manager is responsible for reaching sales quotas and goals by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage
• Trains and supervises staff on store policies and job duties
• Orders and inspects merchandise, supplies, and equipment
• Tracks deliveries, check for accuracy and reports discrepancies
• Ensures items are properly stocked, priced, and displayed
• Ensures accuracy in sales, cash handling, and daily deposits
• Handles complaints and returns professionally
• Assist with customer service and sales as needed
• Communicates regularly with the Store Manager, Sales Leads, Production Supervisor, and Director of Operations/Retail
• Follow all company and safety policies
• Perform other duties as assigned

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 25 pounds
• occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and affirm the following: All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug‑free work environment.