Lead Retail Sales Worker

Goodwill Hawaii; Kahului (HI); On-site; USD 35,000 - 45,000; Full time

Job summary

A non-profit organization in Hawaii seeks a Lead Sales Worker to oversee daily store operations, support staff, and ensure customer satisfaction. The role involves training employees, managing inventory, and achieving sales goals in a dynamic retail environment. Ideal candidates should excel in customer service, have strong leadership abilities, and be able to handle physical demands. This position offers an opportunity to make a positive impact in the community and contribute to organizational success.

Qualifications

• Ability to train and supervise staff on store policies and job duties.
• Excellent customer service and complaint handling skills.
• Experience in managing daily store operations.

Responsibilities

• Assign duties, schedules shifts and breaks.
• Train and supervise staff.
• Ensure sales floor organization and customer service excellence.
• Meet or exceed sales goals.
• Maintain regular communication with store leadership.

Job description

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self‑sufficiency and success. When you join Goodwill, you’re not just building a career — you’re changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Lead Sales Worker assists Retail Store Manager oversee employees and run daily store operations. The Lead Sales Worker ensures the sales floor is well‑organized, customers receive excellent service, and team members are supported in achieving performance expectations. The Lead Sales Worker is responsible for meeting/exceeding sales quotas and goals by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage
• Trains and supervises staff on store policies and job duties
• Orders and inspects merchandise, supplies, and equipment
• Tracks deliveries, check for accuracy and reports discrepancies
• Prepare sales and inventory reports
• Ensure accuracy in sales and cash handling
• Handles customer complaints, returns and service issues professionally
• Assist staff with complex sales and customer service tasks
• Meets or exceeds sales goals my managing daily store operations
• Maintain regular communication with store leadership
• Supports donation and production operations as needed
• Maintains a safe work environment
• Other duties as assigned

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 25 pounds
• occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and affirmative action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug‑free work environment.