Retail Assistant

Garden of the Gods Resort and Club; Colorado Springs (CO); On-site; USD 32,000 - 40,000; Full time

Job summary

Garden of the Gods Resort and Club in Colorado Springs seeks a Retail Assistant to provide administrative support to the Director of Retail. You will use Word and Excel to manage spreadsheets, purchase orders and sales reports, while delivering clear professional customer service to members and guests.

On-the-job training is typical, and a formal education in merchandising and retail is a plus. Strong attention to detail and basic math are essential for success in this role.

Qualifications

• Minimum high school diploma required.
• Retail POS and inventory software experience beneficial.
• Experience in retail is a plus but not required.

Responsibilities

• Provide administrative support to the Director of Retail.
• Maintain spreadsheets, purchase orders, and sales reports.
• Monitor purchase orders for timely delivery.
• Coordinate promotions and handle special orders for members and guests.
• Process invoices and tag new retail merchandise.

Skills

Microsoft Word

Microsoft Excel

Customer service

Analytical skills

Attention to detail

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Position Summary

As a Retail Assistant you provide administrative support to the Director of Retail. Using administrative and computer skills, clear professional customer service, provide assistance to members and guests. On-the-job training is typical in this position, but a formal education in merchandising and retail is a plus.

Position Summary

As a Retail Assistant you provide administrative support to the Director of Retail. Using administrative and computer skills, clear professional customer service, provide assistance to members and guests. On-the-job training is typical in this position, but a formal education in merchandising and retail is a plus.

Essential Functions

• Providing administrative support to the Director of Retail
• Maintain and update spreadsheets, purchase orders and sales reports
• Monitor purchase orders to ensure prompt and timely delivery
• Other duties can include coordinating promotional plans, following up with customer service claims and processing special orders for members and guests
• Processing invoices with new retail merchandise, tagging all new merchandise, assisting retail outlets with with merchandising
• Computer skills in spreadsheet and word-processing software are necessary
• Strong personal and customer service skills to converse easily with associates, guests, and members
• Must have strong analytical and decision-making skills, as well as knowledge of basic math principles, and strong attention to detail and accuracy skills are critical

Minimum Knowledge And Skills

Must have basic knowledge of Microsoft Word and Excel

Formal Education And Job-Related Experience

This position requires a minimum formal education of a high school diploma. Some experience with retail Point of Sale, inventory software, and retail experience though not required, would be beneficial.

Additional Duties And Responsibilities

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.