Retail Account Manager (RAM) – NRS & Retail Services

Socket.dev; Memphis (TN); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid training

Benefits package

Job summary

IDT is seeking a motivated Retail Account Manager (RAM) in a hybrid role to grow NRS and manage core telecom/merchant services in the territory. You will visit stores, close POS and merchant services deals, and support store owners in using services effectively.

Ideal candidates have 1–2 years in retail or outside sales, strong presentation skills, and fluency in English and Spanish. A valid license and willingness to travel daily are required; base plus uncapped commissions offered with full

Qualifications

• 1–2 years of experience in retail sales, outside sales, or customer-facing roles.
• Bilingual English and Spanish preferred to support diverse customers.
• Valid driver's license, reliable car, and willingness to travel door-to-door daily.
• Proficiency with basic MS Office, CRM tools, tablets, and Bluetooth equipment.
• Resilient, detail-oriented, strong presentation and multitasking abilities.

Responsibilities

• Drive NRS product sales by prospecting, pitching, and closing with new and existing retail accounts.
• Manage an assigned route with weekly visits to stores, ensuring satisfaction and upsell opportunities.
• Open new retail doors by actively prospecting and going door-to-door in the territory.
• Onboard and support customers through the merchant application process and light tech support.
• Handle operations and inventory, including sales, cash collection, and telecom card stock.

Skills

Retail sales

Bilingual English/Spanish

CRM tools

MS Office

Strong presentation skills

Tools

CRM software

MS Office

Tablets

Bluetooth equipment

Job description

About the Opportunity:

IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.

This role balances the thrill of direct, consultative sales with the stability of consistent account management.

In this role, you will:

• Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
• Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
• Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
• Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
• Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.

What we are looking for:

• Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
• Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base.
• Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
• Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
• Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.

We offer you:

• Competitive Base Salary + uncapped commission structure.
• Comprehensive mileage and gas reimbursement program.
• Paid on-the-job training on both NRS tech products and IDT telecom services.
• Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).

At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.

IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.

Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.