RETAIL A+ COMPUTER TECHNICIAN

Micro Center; Village of Westbury (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Schedules

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center seeks self-motivated, results-oriented Retail A+ Computer Technician to diagnose hardware/software issues, advise customers, and assemble custom systems. Certificate eligibility includes CompTIA A+ and ACMT/ACiT; 50 lb lift and flexible shifts are required.

Strong communication and multitasking skills are essential to success in this role. The position offers a fast-paced environment with opportunities for growth and comprehensive benefits as part of Micro Center's commitment to

Qualifications

• High School diploma or equivalent with one year related computer service/tech support experience preferred.
• CompTIA A+ certification or ACMT/ACiT within 90 days of hire.
• Excellent communication and interpersonal skills; ability to multitask.
• Lift up to 50 lbs and stand for prolonged periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Identify, diagnose, and document hardware or software problems on computers or related equipment.
• Provide consultative solutions; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely information to customers via face-to-face, phone, text, and email.

Skills

Customer service

Technical support

Communication

Multitasking

Education

High School diploma or equivalent

Tools

CompTIA A+ certification

ACMT

ACiT

Job description

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL A+ COMPUTER TECHNICIANS. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES - RETAIL A+ COMPUTER TECHNICIAN:

• Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
• Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus).and keep up-to-date on retail products and current technologies.
• Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.