RETAIL COMPUTER TECHNICIAN

Micro Center; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with company match

Job summary

Micro Center is a leading computer and electronic device retailer seeking a service counter technician to perform in-store consultations and diagnose hardware or software issues across a range of devices. You will advise customers on data backups, antivirus protection, warranties, and service subscriptions.

The role requires strong communication, multitasking, and technical troubleshooting skills; expect shifts before/after store hours, including weekends.

Qualifications

• High School diploma or equivalent; related computer service or technical customer service preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on computers and related products.
• Recommend service solutions including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for the BYO build-your-own sales team.
• Maintain certifications and vendor certifications and stay current on products and technologies.
• Handle cash till and customer transactions; keep the workspace clean and inventory accurate.

Skills

Customer service

Communication

Multi-tasking

Technical troubleshooting

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

Major Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.