RETAIL COMPUTER TECHNICIAN

Micro Center, Inc.; Cambridge, Northern (MA, KY); Hybrid; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Flexible schedules

Employee discount

Tuition reimbursement

Paid time off

401K plan

Job summary

MICRO CENTER is seeking self-motivated Retail Computer Technicians to assist customers at the service counter and diagnose a range of computer devices in-store. You will guide customers through repair options, upsell services, and communicate repair status throughout the process.

As an associate, you will rotate between service counter duties and shop floor diagnostics, with training at $18/hour and earning potential based on productivity from $18 to $34/hour after training.

Qualifications

• High School diploma or equivalent; related computer service repair or tech customer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, accessories and other store products.
• Recommend service options including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on desktops, laptops, phones, TVs and monitors.
• Assemble custom computers sold by our BYO sales team.
• Maintain technical manuals and vendor certifications; stay current on retail products and technologies.
• Handle cash till, customer transactions, and keep the service area clean and inventory tracked.
• Provide timely updates to customers via face-to-face, phone, text, and email about repair status.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications (or ability to certify within 90 days)

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
• $18/hr during training
• After training the pay is based on productivity with the average ranging between $18 to $34 per hour.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.