Results Management Industrial Engineer

CVS Health; Hartford (CT); On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an experienced Industrial Engineer to establish and maintain labor standards through time studies,MOST, and related methods while leading process-improvement efforts to boost productivity and customer satisfaction.

In this remote role, you will develop SOPs, analyze data, collaborate with cross-functional teams, and stay informed of clinical process updates to ensure accurate reporting and effective decision-making.

Qualifications

• Bachelor’s degree in Industrial Engineering or equivalent.
• Lean Six Sigma certification preferred.
• Travel up to 50% as needed.
• Experience with time studies and MOST.
• Ability to analyze, transform, and visualize data with strong detail orientation.

Responsibilities

• Develop, update, analyze, and document labor standards and workflows.
• Collaborate with SMEs to produce SOPs aligned with time standards.
• Perform time studies and work sampling using MTM systems.
• Draft SOPs for each job and task.
• Lead continuous improvement initiatives using Lean Six Sigma tools.
• Maintain knowledge of Industrial Engineering software platforms.
• Provide analyses to improve process efficiency, quality and customer satisfaction.
• Stay informed of clinical process updates to ensure accurate reporting.

Skills

Labor standards MOST

Analytical skills

SQL

MS Excel

MS PowerPoint

Minitab

Cross-functional collaboration

Communication

Travel up to 50%

Lean Six Sigma

Education

Bachelor's Degree in Industrial Engineering

Tools

SQL

MS Excel

MS PowerPoint

Minitab

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Schedule: REMOTE Monday-Friday 8A-5P in time zone of residence

Position Summary

We are seeking a highly skilled and motivated Industrial Engineer, to join our team. Accountable for establishing and maintaining labor standards through time studies, work sampling and predetermined time standard methods (MOST). Additionally, lead and facilitate process improvement efforts that enhance productivity and labor utilization, while improving the overall customer experience. Develop and maintain standard operating procedures and operational best practices. This role requires staying informed of clinical process updates and defining in-depth reporting logic specifications.

Primary Job Duties & Responsibilities

• Develop, update, analyze, and document all labor standards and associated workflows
• Collaborate with subject matter experts to produce Standard Operating Procedures aligned with time standards
• Perform time studies and work sampling using Method-Time Measurement (MTM) systems
• Draft and document standard operating procedures (SOP’s) for each job and tasks
• Leverage Lean Six Sigma tools and methodologies (Value Stream Mapping, DMAIC…) to lead and facilitate continuous improvement initiatives
• Maintain a working knowledge of Industrial Engineering software platforms
• Provide analysis that leads to improve process efficiency, quality and customer satisfaction
• Stay informed of clinical process updates to ensure accurate and relevant reporting.

Required Skills

• Ability to build labor standards using predetermined motion time study techniques such as MOST
• Strong analytical skills - able to retrieve, transform, analyze, and visualize data effectively with a high-degree of detail-orientation
• Data acquisition through SQL or Business Intelligence Tools – able to access reports and build/manipulate queries.
• Data transformation with MS Excel – create complex spreadsheets using advanced formulas
• MS PowerPoint – ability to create professional presentations.
• Strong statistical skills (Minitab or similar statistical software is a plus)
• Excellent oral and written communication skills – ability to describe technical information to unfamiliar audiences simply and clearly.
• Ability to be collaborative and work with and through cross functional teams
• Ability to stay highly organized and on-task in a fast-paced environmentLean and/or Six Sigma certification required
• Ability to travel independently and conduct on-site observations, time studies, and analyses as needed (travel required: up to 50 %)

Preferred Qualifications

• Experience within Utilization Management and/or Case Management clinical operations.

Education

• Bachelor’s Degree in Industrial Engineering, or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.