Engineering Operations Manager

CVS Health; Nashville (TN); On-site; USD 83,000 - 204,000; Full time

Job summary

CVS Health is seeking an experienced Engineering Operations Manager to strengthen execution, financial stewardship, and governance across Engineering, Product, and Delivery. You will translate priorities into clear plans, reports, and controls to enable value delivery at scale.

The role emphasizes leadership across delivery, strategy, finance, security, procurement and vendors, with a data-driven mindset and focus on continuous improvement in a large enterprise environment.

Qualifications

• 5+ years in engineering operations, program or technical operations.
• 3+ years supporting software engineering, product, or tech teams in a matrix org.
• 3+ years managing budgets, forecasts, vendor spend, contracts, or invoices.
• 3+ years creating executive reports, dashboards, OKRs, KPIs, or governance materials.
• 2+ years coordinating workforce operations, SaaS assets, or disaster recovery planning.
• 3+ years using productivity, project-management, financial, or reporting tools.

Responsibilities

• Lead planning cycles (annual, quarterly, monthly) and maintain OKRs, KPIs, milestones, dependencies, action logs, risk registers, and executive status reporting.
• Monitor initiative health, team capacity, resource allocation, workload, and cross-functional risks with Delivery and Product leaders.
• Manage budgets, forecasts, spend on software/cloud costs, funding requests, and cost-optimization with Finance and Procurement.
• Coordinate workforce operations, onboarding/offboarding, leadership meetings, and business reviews.
• Oversee SaaS assets, licenses, vendor renewals, invoices, and performance documentation for spend visibility and compliance.
• Coordinate security access reviews, audit requests, disaster recovery plans, learning programs, and operational process docs.

Skills

Engineering operations

Program management

Budget management

Executive reporting

OKR / KPI tracking

Cross-functional collaboration

Education

Bachelor's degree in Business/IT/Engineering

Master's degree preferred

Tools

Excel

Finance tools

Project management tools

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

If you're eager to make a real impact in the healthcare industry through meaningful contributions, explore a technology role with CVS Health. Our journey calls for technical innovators and data visionaries - come help us pave the way.

At CVS Health, we're driven by a vision to redefine healthcare in America by placing people at the center of everything we do. We're looking for a highly organized, data-driven Engineering Operations Manager to strengthen execution, financial stewardship, and operational governance across Engineering, Product, and Delivery.

In this role, you'll connect leaders and partners across delivery, strategy, finance, security, procurement, and vendors. You'll translate priorities into clear plans, reporting, controls, and follow-through so teams can focus on business value while operating efficiently, securely, and at scale.

As leaders in healthcare, our analytics and engineering teams deliver innovative solutions to business problems by collaborating in a dynamic and agile environment. You'll be part of a team that values curiosity, encourages bold thinking, and supports continuous growth - both technically and professionally.

As an Engineering Operations Manager, you will:

• Lead annual, quarterly, and monthly planning; maintain OKRs, KPIs, milestones, dependencies, action logs, risk registers, and executive status reporting.
• Partner with Delivery and Product leaders to monitor initiative health, team capacity, resource allocation, workload, and cross-functional execution risks.
• Manage budgets, forecasts, actual spend, software and cloud costs, funding requests, and cost-optimization opportunities in partnership with Finance and Procurement.
• Coordinate workforce and team operations, including onboarding, offboarding, leadership meetings, business reviews, offsites, communications, and change activities.
• Oversee SaaS assets, licenses, vendors, contracts, renewals, statements of work, invoices, and performance documentation to improve compliance and spend visibility.
• Coordinate security access reviews, audit requests, disaster recovery plans and exercises, remediation tracking, technical learning programs, and operational process documentation.

Required Qualifications:

• 5+ years of experience in engineering operations, program management, technical operations, business operations, or a related function.
• 3+ years of experience supporting software engineering, product, delivery, or technology teams in a matrixed organization.
• 3+ years of experience managing budgets, forecasts, vendor spend, contracts, purchase requests, or invoices.
• 3+ years of experience creating and maintaining executive reports, dashboards, OKRs, KPIs, project plans, risk registers, or portfolio governance materials.
• 2+ years of experience coordinating workforce operations, software licenses or SaaS assets, security access reviews, compliance activities, or disaster recovery planning.
• 3+ years of experience using productivity, project-management, financial, or reporting tools to manage multiple concurrent priorities and deliverables.

Preferred Qualifications:

• Experience supporting a large enterprise software engineering organization.
• Experience applying Agile, Scrum, Kanban, or scaled delivery frameworks.
• Experience managing enterprise SaaS portfolios, software assets, or technology vendor renewals.
• Experience coordinating audit, security, compliance, business continuity, or disaster recovery programs.
• Experience with AWS, Google Cloud, or cloud cost-management practices.
• Experience planning technical workshops, certifications, or learning programs and tracking participation or outcomes.
• Experience preparing executive briefings and communications for cross-functional leadership audiences.

Education:

• Bachelor's degree in Business, Information Technology, Engineering, Operations, or a related field, or equivalent relevant experience.
• Master's degree in Business, Technology, Engineering, or a related field preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$83,430.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.