ReStore Assistant Manager

Habitat for Humanity Philadelphia; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid vacation

Sick time

Holidays

Job summary

Habitat for Humanity Philadelphia is seeking a motivated ReStore Assistant Manager to support daily store operations, train and lead staff and volunteers, and ensure compliance with affiliate policies. You will also oversee customer pickups and provide outstanding service while safeguarding a welcoming shopping environment.

This role requires at least two years in retail or hospitality, strong communication skills, and proficiency with Microsoft Office and Outlook.

Qualifications

• Minimum of two years’ experience in retail, resale, or hospitality industries.
• Strong communication skills, both written and oral, with ability to work with diverse groups.
• Proficiency in Microsoft Office Suite and Outlook.

Responsibilities

• Open and close the store.
• Lead and supervise staff and volunteers.
• Coordinate staff and volunteer schedules.
• Provide excellent customer service and handle inquiries.
• Assist in ensuring store policies and safety procedures are followed.

Skills

Retail experience

Customer service

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

POS system

Job description

Reports directly to: ReStore ManagerService week (days/hours): Sunday – Thursday: S: 11:30 – 5:30, M-Th: 9:30 – 6:00pmRequired meetings: Monthly all-staff meetings, all scheduled meetings.Position OverviewAt Habitat for Humanity Philadelphia (HFHP), we are builders who work alongside, not for, others. We are driven by accountability and defined by our stick-to-itiveness. The ReStore Assistant Manager plays a key role in supporting the daily operations of the ReStore, assisting managerial leadership, and ensuring compliance with affiliate directives and policies. This position is responsible for opening and closing the store, training, leading, and motivating staff to achieve ReStore goals, and providing excellent customer service—including oversight of timely customer pickups and serving as a point of contact for volunteers. Additionally, the Assistant Manager acts as the onsite problem-solving resource for day-to-day technology needs, supporting staff and coordinating solutions as issues arise.Key Responsibilities:General AdministrativeProvide support to the ReStore Manager in the management of day-to-day store operations.Ensure adherence to all financial reporting standards, including the reconciliation of daily sales and the accurate closing of each day's financial transactions.Skilled in planning, scheduling, prioritizing, coordinating, delegating, and managing multiple tasks.Assist with the selection and onboarding of new ReStore staff.Track supplies, equipment, and essential store items.Apply every ReStore policy in an impartial manner.Provide policy recommendations where appropriate.Work directly with the Warehouse Manager to ensure accurate pricing on items and that the maximum amount of product is always on the sales floor.All other duties assigned by ReStore Director/ ReStore ManagersCustomer ServiceThe ability to step in and tour/lead volunteers when volunteer coordinators are not present.Assist in onsite supervision of staff and volunteers.Ensure a safe environment for staff, shoppers, donors, and volunteers.Provide support in coordinating all store operations, including the preparation of staff and volunteer schedules, as well as organizing special events.Engage customers and provide excellent customer service.Handle customer and donor complaints professionally.Store Technology Point PersonLiaise with staff and vendors on ReStore technology tickets:Call vendors in the case of service outage.Attempt initial troubleshooting in the case of device issues.Document information for tickets. (Example: Take pictures or describe error messages so that remote 3rd parties can continue troubleshooting.)Inform Computer and Information Systems Manager of technology issues.Other duties as assignedQualifications and Requirements:Minimum of two years’ experience in retail, resale, or hospitality industries; retail merchandising or décor/design experience is preferred.Demonstrated knowledge of store operations, policies, and procedures.Strong communication skills, both written and oral, with proficiency in Microsoft Office Suite and Outlook.Ability to communicate effectively and work collaboratively with individuals from diverse backgrounds, including staff, volunteers, partner families, donors, and customers.Proven ability to establish and maintain effective working relationships with staff, volunteers, and the public.Demonstrates initiative, self-motivation, and the ability to work independently and as part of a team.Excellent problem-solving and critical evaluation skills, and the ability to remain flexible and perform well under pressure.Strong attention to detail and ability to follow through on tasks.Exhibits ethical practice and strong relationship management competencies.Preferred Education, Experience, Knowledge & Skills:High School Diploma or GEDPhysical Requirements to Perform Duties:Ability to stand for extended periods of time, to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting at least 50lbsProficient in using a cash registerBenefits:This position is eligible for medical, dental, paid vacation, sick time, and holidays. Salary is commensurate with experience.To ApplyPlease send your resume and salary requirements by December 4, 2026. No calls, please.Equal Employment Opportunity PolicyHabitat for Humanity Philadelphia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, national origin, ethnicity, ancestry, sex, sexual orientation, gender identity, age, medical condition, physical or mental disability, genetic information, pregnancy, veteran status, marital status, familial status, source of income status, domestic or sexual abuse victim status or any other category protected by applicable federal, state or local law in any employment-related decision, including recruitment, hiring, compensation, training, promotion, demotion, transfer, layoff, termination and all other terms and conditions of employment.