Restoration Water Mitigation Manager

Apex Restoration DKI; Knoxville (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health/Vision/Dental

Paid Time Off

8 paid holidays

Company vehicle

Laptop and phone reimbursement

Job summary

Apex Restoration DKI in Knoxville is seeking a Restoration Water Mitigation Manager to lead the mitigation team and oversee multiple projects, ensuring on-time delivery, safety, and profitability.

You will manage work orders, scheduling, and insurers’ approvals, while coordinating with the Team Coordinator for inspections and collections, and maintaining strong client relationships. 48+ hour availability may be required.

Qualifications

• Project management experience, preferably in restoration.
• Mitigation experience.
• Knowledge of insurance claim procedures, standards, and guidelines.
• WRT certification in IICRC preferred.
• Knowledge of budgeting jobs and achieving profit margins.
• Ability to lift 75 pounds and access confined spaces.

Responsibilities

• Lead the Mitigation team and manage multiple projects.
• Oversee project roll-out, scheduling, and approvals from insurers.
• Coordinate with Team Coordinator for inspections and collections.
• Maintain safe job sites per OSHA and company policies.
• Develop relationships with insurance agents, adjustors, customers, and vendors.
• Monitor performance data to prevent and resolve issues.

Skills

Project management

Mitigation experience

Insurance claim procedures

Xactimate

PSA / project management

Budgeting

Safety compliance

Leadership

Education

IICRC WRT certification

Tools

XactAnalysis

Xactimate

MICA Moisture Mapping

PSA

Job description

Restoration Water Mitigation Manager - Knoxville

Apex Restoration DKI is a dynamic damage restoration company with core values of integrity, quality, empathy, and communication. Apex was born in 2007. Our industry is fast-moving and requires the ability to adapt to changing circumstances. This position requires mitigation and project management experience. Join the Apex family as a Mitigation Project Manager in Knoxville and join a winning team, advance your career, and grow individually.

Trust the Triangle apexdki.com.

If you have experience and Love Water Mitigation, This job is for you!

Mitigation Project Managers:

• 
  Report to the Branch Manager. Manage the Mitigation Superintendent, Lead Technician, and laborers, providing continuous training and direction to team members.
• 
  Manage mitigation activities for project roll-out, including creating work orders, scheduling jobs, requesting approvals from insurance adjustors, and scheduling start and completion dates.
• 
  Work with Team Coordinator to execute administrative tasks, schedule inspections, and manage collections.
• 
  Develop positive relationships with insurance agents, adjustors, customers, and vendors.
• 
  Oversee divisional restoration and mitigations operations to ensure operational effectiveness, customer satisfaction, and employee safety.
• 
  Ensure project personnel operate a safe job site per OSHA requirements and Apex policies and procedures.
• 
  Assume primary responsibility for profit and loss on assigned projects.

Accountabilities

• 
  Skilled in communication, organization, teamwork, accuracy, attention to detail, time management, conflict resolution, and cost management.
• 
  Actively practice leadership abilities in leading the mitigation team.
• 
  Lead the Mitigation team and manage multiple projects simultaneously.
• 
  Learn, implement, and maintain a thorough understanding of construction operations and procedures.
• 
  Be trained in and use PSA, XactAnalysis, Xactimate, and MICA Moisture Mapping.
• 
  Obtain Xactimate Level 1 certification.
• 
  Utilize server and cloud technology, including Xactimate, Microsoft Office, PSA project management/accounting, and document management.
• 
  Foster positive relationships with team members, clients, subcontractors, and vendors.
• 
  Utilize knowledge of budgeting, approving order requests from the Superintendent, and achieve profit margins.
• 
  Monitor performance data to anticipate, prevent, and solve problems.
• 
  Inspect job site to establish initial scope of work. Confirm scope with the insured and adjustor.
• 
  Field customer questions and lead team in problem resolution.
• 
  Ensure team completes weekly vehicle inspection.
• 
  Willing to work 48+ hours per week when needed.
• 
  Be on call during catastrophic events.
• 
  Other duties as assigned.

Qualifications

• 
  Project management experience, preferably in the restoration industry.
• 
  Mitigation experience.
• 
  Knowledge of insurance claim procedures, standards, and guidelines.
• 
  WRT certification in IICRC preferred.
• 
  Knowledge of budgeting jobs, approving order requests, and achieving profit margins.
• 
  Ability to lift 75 pounds and enter confined spaces and climb ladders.
• 
  Maintain a clean and professional appearance.
• 
  Valid driver’s license and eligibility to work in the United States.
• 
  Pass a background check and drug screening.
• 
  No felony convictions.

Compensation

• Base salary of $60K to $70K/ year, Plus Commission
• 
  Health/Vision/Dental/Aflac.
• 
  Paid Time Off.
• 
  8 paid holidays.
• 
  Company vehicle and fuel card.
• 
  Company laptop and phone reimbursement.