Restoration Technician

rainbowintlcareers; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Rainbow International is seeking a restoration technician to restore carpets, upholstery and draperies damaged by water, smoke, fire or debris at Mesa, AZ. You will work with supervisors and customers to ensure high-quality service while maintaining equipment and schedules.

We value reliability, time management and strong communication. Join a team committed to helping customers recover quickly and professionally in a fast-paced environment.

Qualifications

• Restoration experience preferred but not required.
• Valid Driver's License.
• Occasionally lift up to 100 pounds.
• Proficient with computers and basic software.
• Excellent communication skills.

Responsibilities

• Become proficient in water restoration, mold remediation, and fire damage cleanup.
• Establish and maintain a schedule to ensure timely service delivery.
• Respond to water jobs and initiate mitigation per IICRC standards and Rainbow process.
• Communicate with customers about scope of work and review paperwork.
• Maintain restoration and cleaning equipment and keep it ready for use.
• Perform marketing tasks to sell additional services or develop business as required.
• Cross-train in related positions as needed.

Skills

Communication skills

Time management

Self-motivation

Customer service

Tools

Microsoft Office

Spreadsheet software

Job description

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Become proficient in water restoration, mold remediation, and fire damage clean-up
• Establish and maintain a schedule to ensure all services are delivered in a timely manner
• Respond to water jobs and initiate water mitigation according to IICRC standards and Rainbow International's process
• Communicate with customers about scope of work and review necessary paperwork
• Maintain all company restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times
• Perform marketing tasks to sell additional services or develop additional business as required
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Restoration and construction experience helpful, but not required
• Valid Driver's License
• Able to occasionally lift and/or move up to 100 pounds.
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Excellent communication skills