Restoration Technician

Rainbow International of West Mesa; Mesa (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Paid time off

Profit sharing

Training & development

Opportunity for advancement

Job summary

Rainbow International of West Mesa is seeking a restoration technician to restore carpets, upholstery, and draperies damaged by water, smoke, or fire. You will follow IICRC standards, manage service schedules, and communicate clearly with customers and supervisors.

The role involves maintaining equipment and supporting growth through marketing and cross-training. Ideal candidates are self-motivated, able to thrive in a fast-moving environment, and capable of meeting deadlines while delivering

Qualifications

• Proven customer-facing communication skills and ability to work under deadlines.
• Self-motivated with the ability to manage multiple tasks in a fast-moving environment.
• Willingness to learn and adapt to restoration processes and safety standards.
• Experience with basic office software and reporting is a plus.

Responsibilities

• Proficient in water restoration, mold remediation, and fire damage cleanup.
• Set and maintain schedules to ensure timely service delivery.
• Respond to water jobs and initiate water mitigation per IICRC standards and Rainbow process.
• Communicate with customers about scope of work and review paperwork.
• Maintain all restoration and cleaning equipment and keep it ready for use.
• Support marketing efforts to sell additional services or develop business.
• Cross-train in related positions as needed.

Skills

Excellent communication skills

Self-motivated

Time management

Tools

Spreadsheet software

General computer literacy

Job description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Become proficient in water restoration, mold remediation, and fire damage clean-up
• Establish and maintain a schedule to ensure all services are delivered in a timely manner
• Respond to water jobs and initiate water mitigation according to IICRC standards and Rainbow International's process
• Communicate with customers about scope of work and review necessary paperwork
• Maintain all company restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times
• Perform marketing tasks to sell additional services or develop additional business as required
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements:

• Restoration and construction experience helpful, but not required
• Valid Driver's License
• Able to occasionally lift and/or move up to 100 pounds.
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Excellent communication skills