Restoration Technician

SERVPRO of New Hanover; Hampstead (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Job summary

SERVPRO of New Hanover in Hampstead, NC is hiring Water/Fire/Mold Restoration Technicians. You will respond to service calls, follow SERVPRO production guidelines, and support the crew with equipment setup and cleanup.

Ideal candidates are hardworking, communicative, and capable of multi-tasking in challenging environments. Starting pay is competitive and varies by experience, with opportunities to learn and advance within the franchise.

Qualifications

• Strong verbal communication skills and ability to interact with customers
• Experience in cleaning/restoration or related field preferred
• Must have a valid driver’s license and be able to pass a background check
• Local travel ability required

Responsibilities

• Respond to service calls as needed and follow SERVPRO guidelines
• Load vehicles with equipment and supplies for each project
• Maintain vehicle and equipment appearance and cleanliness
• Prepare rooms for tear-out and start the drying process
• Set up staging area and equipment for each project
• Ensure clear two-way communication with crew chief and customers
• Perform end-of-day cleanup and breakdown
• Follow safety and risk guidelines on site and in the field

Skills

Oral communication

Restoration experience

Valid driver’s license

Background check readiness

Education

High school diploma/GED

IICRC certifications preferred

Job description

Benefits

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

NOW HIRING:

Water/Fire/Mold Restoration Technicians for our New Hanover Franchise located in Hampstead, NC.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our ideal candidate is someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys helping others, and is a serious multi‑tasker.

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Respond to service calls as needed. Perform services as assigned, following SERVPRO production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.

Responsibilities

• Inventory and load the work vehicle with equipment, products, and supplies needed for each project
• Maintain a clean and organized vehicle and clean equipment appearance
• Prepare affected rooms/areas for tear out and set equipment to start the drying process
• Set up staging area and equipment for each project
• Leave job site with a clean and orderly appearance
• Perform production processes following SERVPRO production guidelines for water, fire, & mold losses
• Ensure clear two‑way communication with crew chief and other technicians (especially regarding customer needs and concerns)
• Perform end‑of‑day/end‑of‑job cleanup and breakdown to leave job site with a clean and orderly appearance
• Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Qualifications

• Effective oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred (but not required)
• Ability to travel locally
• Ability to successfully complete a background check subject to applicable law
• Valid driver’s license

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Starting Pay

Starting pay depending on experience