Restoration Crew Chief

SERVPRO of Asheville East; Asheville (NC); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Health insurance

Signing bonus

Job summary

A leading property restoration company in Asheville is seeking a Restoration Supervisor. The role involves managing jobs, supervising staff, and ensuring quality control while providing excellent customer service. Ideal candidates have strong communication skills and restoration experience. This position offers a competitive hourly wage, benefits, and a sign-on bonus after 90 days.

Qualifications

• Effective written and oral communication skills are needed.
• Able to travel locally.
• Experience in restoration is preferred.

Responsibilities

• Manage and complete jobs according to SERVPRO processes.
• Respond to service calls and establish efficient job flow.
• Supervise the activities of Production Technicians.

Skills

Effective communication

Basic math skills

Computer skills

Education

High school diploma/GED

Job description

Benefits

• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Signing bonus

Who We Are

We are SERVPRO of Asheville serving the WNC market. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Restoration Supervisor. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with promotional opportunities to learn and grow, whether in Emergency Services or Reconstruction.

Job Description

Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas

Qualifications

• Effective written and oral communication with basic math and computer skills needed
• High school diploma/GED
• Valid driver’s license
• Experience in restoration preferred
• IICRC certifications preferred
• Ability to travel locally
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals

Compensation

• $18 - $25 / hour depending on experience
• $500 Sign-On Bonus after 90 days of Full Time employment

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.