Restoration Supervisor

SERVPRO of Vacaville / Dixon; Cedar Lake (IN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties seeks a Restoration Supervisor to coordinate restoration projects and ensure a positive customer experience. As the front-line SERVPRO representative, you will lead a team and uphold the Here to Help® commitment.

The role involves supervising technicians, ensuring safety, coordinating production, and maintaining detailed job files. Training and certifications may be provided to advance in the franchise network.

Qualifications

• Strong written and verbal communication abilities.
• Basic math and computer literacy required.
• Experience in restoration or cleaning industry preferred.

Responsibilities

• Manage customer and client experience and overall satisfaction as tracked by online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled with emphasis on quality control.

Skills

Communication skills

Math skills

Computer skills

Restoration experience

Education

High school diploma / GED

Job description

Replies within 24 hours

Benefits

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Restoration Supervisor

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Valid driver’s license
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive wage based on experience, with possibility of overtime pay and increases based on merit.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Each SERVPRO® Franchise is Independently Owned and Operated. Revised02.2021

Compensation: $23.00 - $28.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.