Restoration Supervisor - Lead Disaster Recovery Team

SERVPRO Team Greenway; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career advancement

Certifications

Performance bonuses

Benefits

Job summary

SERVPRO Team Greenway is seeking a Restoration Supervisor (Crew Chief) to lead a Disaster Recovery crew in Knoxville, TN. You will monitor water, mold, and fire restoration work, documenting progress for insurance claims and guiding customers through next steps.

The role requires strong communication, a customer-focused approach, and the ability to manage field operations, equipment, and timely drying plans. On-call availability and local travel are expected as part of the team.

Qualifications

• Available on call after hours - rotating schedule.
• Must have strong customer service and communication skills.
• Experience with mobile data entry in field restoration.
• Ability to interpret product label usage instructions.
• Punctual, reliable, and able to meet deadlines.
• WTR/ASD certifications preferred but not required.

Responsibilities

• Monitor and complete water, mold, and fire restoration tasks.
• Prepare and review scope notes, photos, and documents for insurance reimbursements.
• Explain processes and next steps to customers on site.
• Load and transport equipment and supplies; ensure proper handling of items.
• Inspect completed jobs and obtain customer signatures for approvals and payments.
• Adjust drying plans based on meter readings and supervise crew to ensure quality.

Skills

Customer service

Verbal and written communication

Mobile data entry

Read product label instructions

Punctual and reliable

Team-oriented attitude

Tools

Mobile software

Job description

SERVPRO Team Greenway is seeking a Restoration Supervisor (Crew Chief) to lead a Disaster Recovery crew in Knoxville, TN. You will monitor water, mold, and fire restoration work, documenting progress for insurance claims and guiding customers through next steps.

The role requires strong communication, a customer-focused approach, and the ability to manage field operations, equipment, and timely drying plans. On-call availability and local travel are expected as part of the team.