Restoration Lead Technician

SERVPRO of Palo Alto; Milpitas (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Join a leading restoration franchise as a Restoration Lead Technician, where you will manage fire and water damage restoration projects from start to finish. We are looking for motivated individuals with strong communication skills and a background in cleaning/restoration to deliver exceptional service to our customers.

Qualifications

• Preferred experience in cleaning/restoration.
• Ability to travel locally or out of state as needed.

Responsibilities

• Manage jobs according to SERVPRO processes.
• Supervise and communicate expectations to Technicians.
• Monitor and respond to customer needs and concerns.
• Maintain accurate job documentation.

Skills

Effective communication skills

Multitasking

Education

High school diploma or GED

IICRC certifications (preferred)

Job description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Do you love helping people through difficult situations?

Join our Franchise as a Restoration Lead Technician and make a difference every day. We aim to restore fire and water damage to "Like it never even happened"!

We seek someone comfortable working in challenging situations, enjoys meeting new people, has excellent communication skills, supervises others, and is a multitasker. If you are self-motivated, dependable, and thrive on exceeding expectations, you might be our hero!

As a SERVPRO Franchise employee, you will receive a competitive pay rate along with opportunities for growth and development.

Job Description:

Manage jobs according to SERVPRO processes, respond to service calls, coordinate job requirements, complete documentation, supervise production work, and monitor jobs from start to finish. Follow safety procedures and communicate effectively with customers and team members.

Responsibilities:

• Explain processes and answer customer questions
• Monitor and respond to customer needs and concerns
• Supervise and communicate expectations to Technicians
• Perform and oversee production work ensuring quality
• Identify and address safety hazards
• Resolve problems promptly
• Maintain accurate job documentation
• Control project costs
• Protect and properly use equipment and materials
• Maintain vehicles, equipment, and work areas
• Engage in sales and marketing activities, including add-on sales

Qualifications:

• Effective communication skills
• Preferred experience in cleaning/restoration
• High school diploma or GED
• IICRC certifications preferred
• Ability to travel locally or out of state as needed

Physical and Work Environment Requirements:

• Ability to lift up to 50 pounds regularly and up to 100 pounds with assistance
• Exposure to chemicals
• Ability to walk, stand, drive, sit, climb, and work at heights
• Work in tight spaces such as crawl spaces
• Repetitive physical tasks

All employees are hired by and under the supervision of an independently owned and operated SERVPRO Franchise. They are not employed by or agents of Servpro Industries, Inc., the Franchisor.