Repair Technician

TRUSTMARK RESTORATION LLC; Matthews (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

TRUSTMARK RESTORATION LLC in Matthews, NC is seeking a hands-on Repair Technician to support mitigation and repair work, including light demolition and finish carpentry. You’ll assist with drying equipment, respond to emergencies after hours, and ensure high-quality workmanship across water, fire, and mold projects.

Ideal candidates have strong communication, customer service, basic construction skills, and the ability to work independently with limited supervision.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to work independently with limited supervision.
• Self-starter able to learn remediation processes quickly.
• Attention to detail and commitment to quality workmanship.
• Ability to read and understand work orders and basic project docs.
• Physically capable of lifting up to 60 pounds.
• Valid driver's license and driving record meet requirements.
• Bilingual in English and Spanish preferred.

Responsibilities

• Perform light demolition and debris removal per project scope and safety.
• Set up, monitor, and remove drying and mitigation equipment.
• Carry out small carpentry, drywall, painting, trim and finish work.
• Assist with mitigation for water, fire, mold, and other property damage.
• Document work performed, equipment placement, moisture readings, and progress.
• Maintain tools, vehicles, and work areas in clean, safe condition.
• Provide courteous customer service to homeowners and managers.
• Communicate progress and changes to team and customers.
• Participate in on-call rotation and after-hours responses.
• Adhere to safety policies and PPE requirements.

Skills

Communication

Customer service

Independent worker

Detail oriented

Multi-tasking

Reading work orders

Hand & power tools

Driver's license

Bilingual EN/ES

Education

High school diploma or GED

Construction experience preferred

Tools

Hand tools

Power tools

Job description

Job Summary:The Repair Technician plays a hands-on role in supporting mitigation and repair work, ensuring high-quality workmanship and efficient cycle times. This position performs light demolition, assists with setup and monitoring of drying and repair equipment, and completes a wide range of small repairs including carpentry, drywall, painting, and general finish work. The technician also supports mitigation services for water, fire, mold, and other property damage events, responding with urgency and professionalism—especially during after-hours emergency calls.Supervisory Responsibilities:This position has no current supervisory responsibilitiesEssential Duties and Responsibilities:Learns and effectively uses industry-standard software and company systems.Performs light demolition and debris removal in accordance with project scope and safety procedures.Assists with the setup, placement, monitoring, and removal of drying and mitigation equipment.Performs a variety of small repairs, including carpentry, drywall installation and repair, painting, trim work, and general finish work.Assists with mitigation services for water, fire, mold, and other property damage projects.Maintains a consistent presence on assigned projects, ensuring accountability and follow-through from start to finish.Performs assigned work in accordance with project scopes, work orders, established procedures, and quality standards.Documents work performed, equipment placement, moisture readings, project progress, and other required information.Maintains tools, equipment, vehicles, and work areas in a clean, safe, and organized condition.Provides professional and courteous customer service to homeowners, property managers, and other customers.Communicates project updates, concerns, and changes to the appropriate team members and customers as appropriate.Participates in the company's on-call rotation and responds to after-hours emergency calls as scheduled.Reports to emergency projects within established response-time expectations.Follows all company safety policies, procedures, and applicable OSHA requirements.Properly uses required personal protective equipment (PPE).Reports unsafe conditions, injuries, property damage, or other incidents to management.Other duties as assigned.Required Skills/Abilities:Excellent verbal and written communication skills.Strong customer service and interpersonal skills.Ability to work effectively with customers, coworkers, contractors, and other project stakeholders.Ability to work independently with limited supervision.Self-starter with the ability to quickly learn remediation, mitigation, and repair processes and techniques.Strong attention to detail and commitment to quality workmanship.Ability to prioritize multiple tasks and work effectively in time-sensitive and emergency situations.Ability to read and understand work orders, scopes of work, and basic project documentation.Basic knowledge of construction tools, equipment, and techniques.Ability to safely use common hand and power tools.Ability to maintain accurate and timely documentation.Ability to work effectively in both field and office settings.Ability to adapt to changing project conditions and customer needs.Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.Ability to maintain a professional demeanor when working in occupied homes and other customer properties.Valid driver's license and driving record that meets company and insurance requirements.Bilingual in English and Spanish preferred.Education and Experience:High school diploma or GED preferred; equivalent combination of education, training, and relevant experience may be considered.One year of construction, remodeling, restoration, or related hands-on experience is preferred.Previous experience in water mitigation, fire restoration, mold remediation, or property restoration preferred.Knowledge of restoration and mitigation operations preferred.Physical Requirements:Must be able to lift and carry up to 60 pounds.Must be able to load, unload, transport, and move mitigation equipment and materials.Must be able to frequently stand, walk, bend, stoop, kneel, crouch, crawl, and ascend/descend stairs, ladders, or ramps.Must be able to work for extended periods while standing or performing physical tasks.Must be able to use hand and power tools safely.Must be able to work in confined spaces and areas with limited accessibility when required.Must be able to safely enter and work in residential and commercial properties.Must be able to work in environments affected by water, fire, smoke, mold, dust, debris, odors, and varying temperatures, with appropriate PPE and training.Minimal overnight travel may be required.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, as these may change, and/or new ones may be assigned at any time with or without notice.\"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\"