Restoration Projects Lead | Field Ops & Team Coach

IICRC; Carol Stream (IL); On-site; Full time

Benefits offered by this job

Ongoing training and career development

Monthly incentive bonus based on performance

Health care program

401k with company matching

Job summary

A restoration services provider is looking for a Restoration Services Project Coordinator in Carol Stream, Illinois. This full-time role involves managing field teams that perform property restoration services like smoke and flood restoration. The ideal candidate will supervise teams, ensure compliance with standards, and enhance customer experience. Applicants must possess a valid driver's license and a capacity for physical tasks. The position offers continuous training and benefits including health care and a 401k plan.

Qualifications

• Ability to pass drug screening and criminal background check.
• Willingness to participate in emergency on-call program.
• Ability to lift and carry 50 lbs.

Responsibilities

• Manage and supervise crew compliance to industry standards.
• Lead teams to produce profitable projects.
• Conduct job site inspections to monitor service quality.

Skills

Leadership

Communication

Problem-solving

Technical procedures

Education

Valid Insurable Pennsylvania Drivers License

Tools

Windows software (Word, Excel)

Job description

Position Description: Restoration Services Project Manager

Revised March 2026

Fulltime- Non Exempt Position Benefit Level Production

Reporting Relationship: To Restoration Division Manager

Supervisory Relationship: Restoration Technicians and Assistant Technicians

Working Relationship: Restoration Project Managers

General Job Description: Field Operations position requiring managing and supervising the company teams performing various property restoration services to residential and commercial clients. We work on properties damaged by smoke, flood, fire, water and storms. Project Manager will supervise 3-5 field production teams assuring compliance with company and industry standards, directing the teams to perform their work in a safe and efficient manner as well as managing the customer experience. Position will help with training and developing staff, help with daily dispatch and scheduling of crews and closing up projects. Accountable for the results on the projects assigned including margins, customer experience and other measurable metrics.

Who we are;

ServiceMaster of Greater Pittsburgh is one of the leading providers of Specialty Cleaning, Property Restoration and Repair Services in the Western Pennsylvania area. Since 1981 we have served homes, buildings and businesses that have experience damage from fire, water, smoke, flood, storm and other events. Our home office is located in Oakmont Pennsylvania but service all of Allegheny, Beaver, Butler, Armstrong. Indiana, Washington and Westmorland counties each day. We also respond regionally and nationally to areas hit by hurricanes, storms and other disaster situations. We are part of the the ServiceMaster Restore and ServiceMaster Recovery Management national franchise network. In addition to the restoration services offered we also provide complete construction and rebuilding services as well as a wide variety of retail non disaster related services. You can learn more about us by visiting us at servicemasterofgreaterpgh.com

Critical and Important Functions of Position

• Managing the customer experience
• Manage and supervise crew compliance to industry standards
• Lead team to create a positive work experience for your teams
• Manage and lead teams to produce profitable projects
• Perform in the field job site inspections monitoring service quality and customer experience
• Manage the various technology aspects of the restoration project assuring compliance to standards
• Impact individual job profitability as well as overall department profitability by supervising all aspects of assigned projects
• Set the tone for each day with outstanding leadership during the crew dispatch as well as planning for the next day schedule
• Lead your team in providing outstanding job communications and critical documentation each day on each job
• Address the daily problems and issues that might come up through out the day or work week with poise and expertise

Job Requirements and Qualifications

Valid Insurable Pennsylvania Drivers License

Ability to pass company required drug screening and criminal background check
Willingness to participate in our 24 Hr emergency on call program one week out of every four weeks

Ability to lift and carry 50lbs

Ability to climb ladder to 10 ft

Ability to climb steps, stand, stoop, kneel and crawl of extended period of time

Ability to use windows based software including word, excel, with ability to learn industry specific software

Ability to communicate in English in written and spoken manner

Proficient in business and construction math and geometry

Needed Experiences and Proficiencies

Comfort with working in changing and challenging situations in customers environments
Demonstrated experience in leading people, crews, team mates in work situations
Ability to learn and use mildly complex technical procedures and processes
Demonstrated experience in being responsible for the results of assigned projects

Familiarity with residential and commercial building components and materials

Able to make observations and adjustments to daily schedule to achieve the mission goals of the team

Comfortable with identifying deficiencies in operational process and making decisions to correct and rectify

Ability to access the performance of the staff assigned to your projects and coach for improvement

Comfortable working with and supervising a diverse team using each persons contributions to attain goals

Demonstrated ability to plan and execute daily and weekly plan with minimal supervision

Capable of handling hands on performance of work involved as the situation and need arises

Capable of understanding financial aspects of crew performance and job results and managing to best outcome

Demonstrated organization of time, documents and processes and effort

Willingness and ability to problem solve and troubleshoot situations as they arise

As part of the ServiceMaster of Greater Pittsburgh Team you will enjoy

On going training and career development
An opportunity to help people in their time of great need
Monthly incentive bonus based on job performance
Ample overtime
Steady recession proof employment
Health care program
Company paid Life Insurance plan
Company paid short and long term disability plan
401k with company matching provisions
Paid holidays
Personal Time Off Plan
Extensive training and career development