Restoration Project Manager – Field Lead & Client Advocate

ServiceMaster Restoration by Spotless; Oceanside (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Job summary

ServiceMaster by Spotless is seeking an organized, customer‑focused Restoration Project Manager to oversee residential and commercial property restoration projects throughout San Diego County. This hands-on, field-based role covers inspections, mitigation, contents handling, documentation, and job closeout.

The ideal candidate combines strong technical knowledge with excellent customer service and sound judgment, including the ability to navigate challenging situations.

Qualifications

• 2–3 years of project management experience.
• Strong knowledge of insurance restoration or related industry.
• Experience leading two or more-person teams.
• Valid driver's license with good driving record.
• Excellent verbal and written communication; customer service oriented.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Complete assigned projects according to company procedures, maintaining quality and staying within budget.
• Prepare accurate estimates and scopes of work in Xactimate, and meet carrier and TPA documentation requirements.
• Inspect and scope jobs on site with Crew Chief or Lead Technician to confirm the scope of work.
• Document losses with clear photos and upload them to the company system.
• Maintain drying logs and project records using Mitigate software.
• Obtain required approvals and ensure work meets audit standards and approved scope.
• Communicate with customers and adjusters in person and by phone to address questions and concerns.
• Build and maintain relationships with referral partners, including agents, adjusters, plumbers, and property managers.
• May train new technicians or key operational staff.
• Participate in the required after-hours on-call rotation.

Skills

Project management

Insurance restoration

Team leadership

Communication

Customer service

Organizational skills

Tools

Xactimate

Mitigate

Job description

ServiceMaster by Spotless is seeking an organized, customer‑focused Restoration Project Manager to oversee residential and commercial property restoration projects throughout San Diego County. This hands-on, field-based role covers inspections, mitigation, contents handling, documentation, and job closeout.

The ideal candidate combines strong technical knowledge with excellent customer service and sound judgment, including the ability to navigate challenging situations.