Restoration Production Manager

ServiceMaster Clean of Fraser Valley; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Dental insurance

Health insurance

Vision insurance

Job summary

A leading disaster restoration firm in Columbia, South Carolina, is seeking a Production Manager to oversee restoration projects and manage production crews. This role focuses on maximizing customer satisfaction and revenue growth while ensuring safety and operational excellence. Candidates should have strong project management and negotiation skills, with experience in team leadership. Competitive pay and benefits are offered.

Qualifications

• Experience in managing restoration projects and production crews is preferred.
• Strong communication skills are essential for stakeholder management.
• Knowledge of safety and risk management practices is required.

Responsibilities

• Oversee all aspects of assigned restoration projects.
• Manage customer and client satisfaction throughout the project.
• Negotiate project scope and estimates with clients.

Skills

Customer satisfaction

Project management

Negotiation skills

Team leadership

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Vision insurance

Overview

Who We Are: We are SERVPRO of Richland County. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.

The Role

The production manager oversees all aspects of assigned restoration projects and assigned production crews. The responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. SERVPRO of Richland County offers all the services of restoring a property back to its original condition.

The Rewards

As a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. Training and development programs available, which can include industry certifications.

The Details

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.