Restoration Manager

iicrc-careers; Puyallup (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k) after 1 year with 4% employer-m

1

Job summary

SERVPRO Team Friermuth is hiring a Restoration Manager to lead mitigation operations and drive revenue through consultative selling. You will inspect, scope, and estimate projects, convert opportunities into signed work, and guide crews to deliver on-time, safe, and profitable results.

We offer a competitive base salary with performance-based incentives and a range of benefits. You will coordinate with business development, manage customer relationships, and ensure quality across all stages of a

Qualifications

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record—comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem solving skills.
• IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.
• Valid driver’s license; ability to work an on call rotation when needed.
• Ability to complete background check and drug test as required by Servpro.

Responsibilities

• Sales & Revenue Growth: Conduct on-site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from inspections by presenting solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self-generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly.
• Operations & Delivery: Manage the customer experience end to end; set scope, timeline, and cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with standards and regulatory requirements.
• Review job documentation and audit for completeness and quality.
• People & Leadership: Recruit, train, coach, and develop Supervisors/Technicians; model values.
• Set priorities, remove roadblocks, recognize wins.
• Foster a learning culture with feedback and continuous improvement.
• Administration & Communication: Communicate with customers, adjusters, property managers, and stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

Skills

Consultative sales

Leadership

Negotiation

Communication

Problem solving

Tools

Xactimate

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About SERVPRO® Team Friermuth

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle — Give your Best
• Accountability — Own the Outcome
• Alignment — One team. One mission - TEAMWORK WINS
• Positivity — Here to Help
• Integrity — Do What is Right

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The Restoration Manager (RM) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably.

Base + Commission

Competitive base salary + performance based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction.

Benefits

• Dental insurance- Available day 1
• Health insurance- Available day 1, with 5 different plans to select from
• Vision insurance- Available day 1
• 401(k) after 1 year with 4% employer match
• 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
• 1 week total paid vacation time after 1 year of employment
• Employee referral program
• Career path planning and training
• Employee recognition programs

Key Responsibilities

Sales & Revenue Growth (Primary)

• Conduct on site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from your inspections by presenting clear solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly.

Operations & Delivery

• Manage the customer experience end to end; set clear scope, timeline, and communication cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with company standards and regulatory requirements.
• Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.

People & Leadership

• Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily.
• Set priorities, remove roadblocks, and recognize wins.
• Foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement.

Administration & Communication

• Communicate clearly with customers, adjusters, property managers, and internal stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

Qualifications

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record—comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem solving skills.
• IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.
• Valid driver’s license; ability to work an on call rotation when needed.
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

Physical and Work Environment Requirements

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Must be available to work a rotating on-call schedule

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.