Restoration Manager

SERVPRO® Team Bowen

Norcross (GA)

On-site

USD 75,768,000 - 96,432,000

Full time

14 days+

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Job summary

An established industry player is seeking a Restoration Manager to lead restoration projects and teams to success. This role is pivotal in ensuring customer satisfaction, managing production expenses, and developing staff. You will oversee all aspects of restoration projects, from negotiating with clients to ensuring safety protocols are followed. Join a dynamic team where your leadership will directly impact operational excellence and customer experience. If you have a passion for management and the restoration industry, this is the perfect opportunity to make a difference.

Qualifications

1+ year of management experience in restoration or related field.
3+ years of industry experience with fire/structure experience.

Responsibilities

Oversee restoration projects ensuring customer satisfaction and operational excellence.
Manage production expenses, labor, and scheduling of crews.

Skills

Management Experience

Customer Service

Project Management

Safety Protocols

Negotiation Skills

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Estimating Software

Documentation Software

Job description

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This range is provided by SERVPRO Team Bowen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/hr - $70,000.00/hr

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates

Job Specific Responsibilities

Safety

Recognizes and documents safety hazards.
Identifies PPE needs and enforces adherence to proper usage.
Adheres to and oversees work site safety protocols and franchise safety guidelines.
Attends and participates in team safety meetings.
Maintains assigned PPE kit.

Work Habits

Maintains well-organized physical and digital records, documentation, and workspace.
Assists Operations with scheduling and dispatching of Restoration staff, as needed.
Assists Human Resources with training and development of Restoration staff, as needed.
Acts as a resource for Large Loss Team, as needed.

Priority Response

Responds and initiate services utilizing crews and subcontractors as needed.
Evaluates customer priorities and project needs.
Consults with potential customers and sells services, converting leads into viable jobs.
Communicates initial inspection findings and ongoing activities with stakeholders.
Identifies safety hazards, communicates, and establish control measures to ensure the safety of occupants and workers.
Initiates mitigation/remediation services.
Determines salvageable items and materials.

Scope/Plan

Creates and reviews project scopes of work and estimates for accuracy.
Negotiates scope of work and/or pricing to obtain required approval.
Creates and maintains a project timeline.
Reviews work orders to ensure direction corresponds to efficient completion of the scope of work.
Communicates expectations and order of operations of planned mitigation/remediation activities to Restoration Supervisors and oversees their activities.
Plans for and schedules subcontracted services.

Project Management

Coordinates, plans, and manages work activities of projects to ensure quality standards are met.
Manages and ensures submission of accurate project documentation and communications to all stakeholders.
Creates project budget and manages job costs to maintain profitability.
Performs quality control inspections throughout the project and takes corrective actions as needed.
Maintains communication with internal and external stakeholders daily.

Customer/Client Service

Manages the execution of an exceptional customer/client experience while identifying and implementing activities for incremental improvement.
Communicates restoration processes and establishes expectations with stakeholders.
Listens to stakeholder concerns or complaints and takes appropriate action.
Explains all the required paperwork to customers and obtains signatures as needed.
Manages damage reimbursement expenses.
Maintains communication with all stakeholders on progress of job.

Expense/Asset Management

Manages Restoration expenses according to company guidelines.
Controls labor and consumable usage on assigned projects.
Manages assets by protecting and using equipment, tools, and materials properly.
Manages procurement of operating supplies to maintain adequate on-hand inventory.
Manages inventory processes of equipment and tools.
Performs vehicle and equipment maintenance.

Job Documentation

Accurate photograph and document of work sites.
Documents an accurate scope of work for needed services.
Composes a daily comprehensive job diary to include all services performed.
Verifies all required information is entered into appropriate software application.
Documents and/or perform final review of job files to support the services provided.

Training

Manage, assign, and/or facilitate franchise training.
Coach and train assigned Restoration Personnel.
Conducts and/or coordinates safety training for restoration staff.

HR Administration

Recruits, interviews, and provides recommendations on employment offers in coordination with human resources.
Ensure restoration staff accurately records time and approve all assigned staff timecards each payroll period.
Monitor performance of direct reports to identify coaching and training needs.
Conduct annual employee reviews of assigned restoration staff in coordination with the Restoration Operations Manager.

Position Requirements

High school diploma/GED; Associate degree or Bachelor’s degree preferred
Valid driver’s license
A minimum of 1 year of management and/or supervisory experience
A minimum of 3 years of industry experience
Fire/structure experience required
IICRC certification a preferred

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents and equipment

Seniority level