Restoration Lead Technician

SERVPRO; Milpitas (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Restoration Lead Technician and make a difference every day! You will oversee job processes, communicate with customers, and supervise a team while ensuring safety and quality. This position offers competitive pay and many opportunities for growth.

Benefits

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Strong written and oral communication skills.
• Restoration experience preferred.
• Ability to travel locally or out of state as necessary.

Responsibilities

• Manage jobs according to SERVPRO processes and requirements.
• Supervise production technicians and ensure quality control.
• Communicate effectively with customers and address concerns.

Skills

Communication

Supervision

Multi-tasking

Interpersonal skills

Education

High school diploma / GED

IICRC certifications

Job description

Benefits :

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Restoration Lead Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even even happened”! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunities to learn and grow.

Job Description :

Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities :

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs / concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add-on sales and security checks

Qualifications :

• Effective written and oral communication
• Experience in cleaning / restoration preferred
• High school diploma / GED
• IICRC certifications preferred
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements :

• Ability to regularly lift 50 pounds and up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing / pulling / lifting / carrying objects

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Compensation : $26.00 - $35.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises across the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.