Restoration General Manager

United Water Restoration Group, Inc.; Tampa (FL); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Matching 401(k) plan

Health insurance (medical, dental, and

Paid time off

Company vehicle

Gas card

Expense account

Laptop

Smartphone

Apparel

Job summary

United Water Restoration Group, Inc. is seeking a seasoned General Manager to lead a Florida branch. You will own operations, sales and marketing, P&L, and training, with a starting salary of $85,000 plus benefits. You’ll supervise Operations Managers, Supervisors, and Technicians, driving performance and profitability.

The role emphasizes planning, budgeting, staff development, and cross-functional collaboration with Sales, while maintaining safety and regulatory compliance.

Qualifications

• Bachelor’s degree in Construction Management, Engineering, or related field (preferred).
• 3–5 years of residential/commercial restoration experience (required).
• 3+ years of management experience (required).
• IICRC certification (preferred).
• Willingness to travel within North Central Florida as needed.

Responsibilities

• Plans, schedules, directs, and controls activities and staff at the branch.
• Sets and monitors team goals and tracks financial performance of projects.
• Analyzes documents to anticipate issues and develop solutions; ensures legal obligations are met.
• Forecasts monthly revenue and adjusts to meet revenue and margin goals.
• Maintains relationships with Sales for smooth project transitions.
• Increases customer satisfaction and retention.
• Maintains documentation and timely correspondence.
• Develops and coaches team through planning and goal setting.
• Ensures staff are trained and certified as needed.
• Adheres to safety standards and codes.

Skills

Customer focus

Business acumen

Decision making

Negotiation

Problem solving

Communication

MS Office

Excel

Team orientation

Education

Bachelor’s degree in Construction Management or Engineering

Tools

MS Office

Excel

Job description

United Water Restoration Group is Florida’s largest privately owned 24/7 Emergency Water, Fire and Mold Restoration Company. We’re looking for a seasoned Operations Manager looking to take the next step in their career. Take ownership of your building and play a vial role in not only the operational duties, but also the sales & marketing, profit and loss, and training. This position comes with a starting salary of $85,000 (plus benefits) as well as a bonus structure based on performance.

The General Manager plans, directs and coordinates the work and staff for the branch. The General Manager is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Principal Duties & Responsibilities

• Plans, schedules, organizes, assigns, directs, and controls all activities, either directly or through assigned personnel.
• Sets and monitors goals for the overall team and tracks the financial performance of each project monitoring key metrics such as costs versus estimate, schedule versus plan, resource allocation and resource productivity, billing and collections, cash flow, and profitability.
• Analyzes financial, contract management, and other documents and reports to anticipate potential issues and problems and proactively develop solutions to address the same. Ensures the company’s legal obligations are met.
• Forecasts monthly revenue and compares to the company’s operating budget and makes adjustments as necessary to achieve or exceed revenue and margin goals.
• Maintains a strong working relationship with other departments, particularly Sales, in the proposal of projects to customers to ensure a smooth transition.
• Responsible for increasing customer satisfaction levels and customer retention.
• Manages and provides documentation, including correspondence, requests for information, and timeliness by adhering to company standards.
• Develops and maintains viable relationships with customers, consultants, prime contractors, subcontractors, and trade personnel. Attends scheduled customer or job progress meetings as needed.
• Develops and coaches assigned team through development planning and goal setting.
• Ensures all team members are appropriately trained and certified as needed.
• Adheres to safety standards and all local and national codes.

Supervisory Responsibility

This position supervises Operations Manager, Restoration Supervisors, and Technicians.

Competencies, Knowledge, Skills, And Abilities

• Customer focus, business acumen, decision-making, results-driven negotiation, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills are required.
• Strong MS Office Suite product knowledge is required; strong Excel is a must.
• An outgoing, driven, tenacious, team-oriented attitude is a must!

Education, Qualifications & Requirements

• Bachelor’s degree in Construction Management, Engineering, or a related field (preferred)
• 3-5 years of residential/commercial restoration experience. (Required)
• 3+ years of management experience (Required)
• IICRC certification (preferred)
• Must be able to travel in response to both emergency and non-emergency losses across North Central Florida if needed.
• Ability to communicate effectively with clients and internal and external contacts throughout the project management process.

TRAVEL:

Occasional travel is primarily local to branches in the assigned area during the business day. Some out-of-area and overnight travel may be expected for training or meetings.

COMPENSATION: $85,000 + Benefits

United Water Restoration Group offers a competitive base salary and a comprehensive benefits package that includes:

• matching 401(k) plan
• health insurance (medical, dental, and vision)
• paid time off
• company vehicle
• gas card
• expense account
• laptop
• smartphone
• apparel